Reviews for Pollo Regio in Dallas, TX
They?re very friendly, attended me fast and my food was fast and hot. I had a great experience coming to this location.
Cashier Carla @ the Illinois and Hampton location is the best! She?s polite , friendly and engaging. I order take out at least 3... times a week , so I consider myself a regular and her service is consistent. The level of customer service provided at abusiness establishment is important to me and she meets these expectations! Read more
Great service! Food was great! I had the torta de asada, it came with French Fries (crunchy and fresh). The rice was also... delicious! I definitely recommend this place. Shout out to the crew and Daniela for taking care of us. If you need a spot tochow down at, this is the place to visit. Read more
Always so good. We never get tired of chicken ???? always fresh and good taste. I do recommend this place!! Also fast service... thru the drive thru. And always have exact order ready. Read more
The food is always on point. This location have a very nice crew of young hard working people, everyone was kind and attentive.... Special shout out to Joselyn, she was very attentive and helpful and I?m one happy customer :D Read more
I'm going to start by saying that I love to eat chicken. We went to eat as a family, we put several tables together and we sat... the kids in a separate table without a problem. It was 7 adults and 4 kids. We ate very uncomfortably, immediately into dinnerwe felt the hotness in the restaurant, we complained amongst ourselves but that was all we did at that point. I wondered ifthere AC was on and boy the restaurant was hot it was 82 degrees in side, and 88 degrees outside. I began to take pictures ofthe 4 thermostat they had inside, the thermostats were set at 72, 72, 70 & 73 degrees a picture is attached. Well a lady behindthe counter taking orders since we had arrived, noticed what I did. Not 5 minutes passed and she made her way towards my kidstable. At that point they were done eating and they began to clean up the table, she was nice enough to say let me do it. So sheclean the table while my kids were still sitting. She made her way towards me, so I asked why do they have the AC set at 72 itshot. She explained that there was a fire in the kitchen that damaged the electrical outlet and that the AC wires were damagedand had been replaced but the people locked the AC and only 1 AC system was working. Ok. Let's say that true, if there is ever afire in a restaurant dont the fire department comes out and inspections for safety. Would the city allow a restaurant to reopenwith faulty electricity? Not sure. I have been there before just for order pick up and it's always hot. Well the lady put thewindow curtain down and that helped my situation cause I was closer to the window. When she was done she went right back tobehind the counter to continue to take order, I see what she did they trying to easy things. The door to enter was hard topull, I noticed an older lady and several man pulling the door and debaring which door would open. At one point an older ladycouldn't open it and she went back to her car. She noticed people going in so she got off her car Read more
I'm just an average Black guy who passed by around noon on Sunday and was bombarded by sweet smoke. Had to stop and get a whole... chicken meal. Young guy taking my order could've been more friendly, but as long as my food is right, I'm not tripping. Read more
Gracias Gaby! Thank you Ms.Gaby you have excellent customer service skills. My grandparents had a good and tasty meal. The place... is clean and the staff is friendly specially Ms.Gaby. Read more