Reviews for Russo's Italian Kitchen in Cypress, TX

Horrific experience. We went there for a small celebration and not only was the shrimp scampi disgusting, those who ordered... pizza weren?t impressed. On top of that, the service was AWFUL. We had to get up to fill up our drinks every single time. Therestaurant barely had any customers so I don?t get why the drinks couldn?t even be refilled. I have worked on food servicemyself and if there were a zero stars option, I would give that. One more thing- they had the audacity to automatically add a 20percent tip because we had 9 people (3 kids). Normally, no problem, but not deserved at all in this case. We will never returnand that includes the two families who came with us. Read more

I have been to this location several times over and always enjoyed it. However, this visit was not good. Pros: Calamari,... calzone and salads were all really good. Calamari was hot and crisp, not rubbery as often is. Calzone was stuffed well andtasted great. Salad were fresh and a nice size. Cons: Pizza was not good. The dough was tough and hard to chew. There weresparse toppings. And the giant individual slices were all but burned. Additionally we were not informed there would be anautomatic gratuity added to the check as we were a party of 8. As such a couple of the checks in our party double tipped. Though service was adequate it was not worthy of a $20 tip on a $50 check. More than once we had to get our own refills, and wehad to go looking for the waitress on 2 different occasions for the to go boxes as well as the check. On both occasions she wasstanding at the front with every other server in the restaurant and they were talking in the bar area. We were barelyacknowledged when we entered and not thanked when we left. Overall it was not worth the money we spent. Read more

Came here for dinner and the food was great! The mozzarella fritti was good but the truffle oil garlic knots were amazing! We... also ordered a calzone and a pepperoni pizza and it was all good. It was our first time coming here even though we drive by itall the time, I cant believe we have been missing out. This would also be a great lunch spot since they also sell big singleslices of pizza! Read more

Had a great outdoor meal with the family here! My pasta tasted fresh, the calzone my husband got looked delicious, my daughter... loved her giant pizza slice. The garlic cheese bread was very good as well. I was warned by the server they were short staffed,and he apologized. I appreciated the honesty. We still had a wonderful experience. Read more

The service & food was good. The waitstaff could have been a little more attentive & friendlier. We had to get our drink... refills. No one bother to ask how our food was, nor were we acknowledged when we left. Like thanks for coming in oracknowledging us for choosing to eat there. They need to show some appreciation to their customers. Also they chose to add theirown tip percentage, that should be left up to the customer. Read more

Unacceptable! Do not go to this restaurant. I ordered a calzone with ricotta, meatballs and pepperoni. I got green peppers,... onions and sausage. It was disappointing to say the least. Look at the picture at the way the pizza was cut. Barely edible. Willnever go here again. Read more

Made the mistake of walking in at 7:45 we were quickly informed they close at 8. We asked if we could get a to go order cashier... said no problem took our order of 2 Pappardelle Primavera w added chicken to go. Happily took our credit card charged us 47dollars and change and 15 minutes later our order was wrapped up and ready to go. We get home and we open our order of chicken,grease, fettuccine and chewy old noodles. We tried to order healthy got sent home w garbage. With all the other optionsavailable in Cypress I suggest you try them first! Read more

Food was really good! Buffalo chicken pizza is delicious. No complaints on food. Service could have been better. Very slow, took... forever to get water, and got our order wrong initially. They seemed a little busy for a Monday afternoon, but took that as agood sign. Will definitely come back! Read more