Reviews for Panera Bread in Cypress, TX
Placed an online order, was suppsoed to be ready at 1029. Its currently 1045, I walked in and asked after sitting in the pickup... spot for 10min and theybwere just putting the order together. Absolutely unsatisfactory, dont put a time and not be prepared tomeet it. Only one thing required cooking everything else was pastries and drinks. My hot sandwich was cold and we asked for nowhip cream and it had whip cream. Also asked for napkins and untensils. Had to run back in to get them. Will never come to thislocation again! Read more
As so many have stated, this location is going down fast. It used to be great service and good food. Crazy thing- I enjoy giving... my business to people that are happy to be employed. That said, I ordered a Baja Bowl and was informed they were short on aningredient, but I was still charged for a full bowl. What? The young girl was so ungrateful to have a job, that I'm certain theydidn't make you apply for. She also did not apply my points to my acct. Read more
Clean. And staff is nice. Service could be a bit faster. Other than that. Thanks
The food is absolutely phenomenal. They are always fresh and are tasty. But I'm sure you can relate with me about the service. I... waited for about 45 minutes and they still haven't started making my food yet. Me and my mom only got partial refund afterwaiting for another 15 minutes. They are also kind of unorganized and the food is basically their only redeeming quality. Read more
Typing this as I'm walking out. Ordered the steak and cheese sandwich, one of my favorites at other locations, but this... particular one had to have easily had a quarter pound of horse radish on it. I have no problem with horse radish, however, alittle is a lot, and a lot is way too much. I couldn't get 2 bites into the sandwich before I had to stop. I'm not normally oneto complain or ever leave a negative review, but the sandwich I bit into was probably the single nastiest thing I've everordered. That's just my rant on the sandwich. Then we roll over to the staff, the staff were bad before we even got to thefront of the line. The girl working register was being extremely rude to an older lady who simply couldn't read the menu andasking for assistance, asked her if she was stupid, told her to hurry up, absolutely atrocious and inexcusable behavior. I getto the front and I am met with a very rude "what?", she is short the entire time I put in my order. That all being said, thishas to have been one of my worst fast food experiences to date, and I will probably be dragging this location through the mudfor a while. Read more
I walked in, noticed their are kiosk to one side to take my order. I asked the lady behind the count if I am supposed to order... from these. I dont honestly know as I haven't been here in a while. I was flagged down by another woman who asked me to ordervia her. I make my order based on what's avaliable. I pay 15.57 for what you see in the photo. A 4-5 ounce chicken, Briochebun, some spicy condiment and pickle chips (3 or 4 on sandwich) and the 1 ounce kettle cooked Potato chips (Super super plan)and a large drink. My problem is this. Nothing here is made fresh, nothing is created by the staff. Everything you buy andeat here was made in a factory and packaged here. They unwrap it and warm it up and give it to you. And then charge you theprice of somewhere who cooked from raw. This play is a present Microwave food joint. Nothing more Nothing less. The peopleare nice and their service is nice. The value is not that great. This location appears to be closing soon. No one is ever inhere. Right now at the busiest time of the morning. Two consumers including me. And I've been here for 30 mins. Somethingneeds to change before this place goes under. I use to love coming here. But after this nearly 16 dollar sandwich, chips anddrink... I might avoid them next time. Read more
This is the worst Panera I have ever been to. It?s clear they don?t have it together. I ordered online and gave them extra... time before I showed up and it wasn?t ready. The inside was closed so I went through the drive thru where they told me to gothrough a side door. Inside, it looks like they haven?t cleaned? everything is a mess? I am included photos. It was so grossit made us not even want to eat the food. You cannot reach this location by phone, the number on Google never works. Probablyso they don?t have to listen to complaints. I?ve never been able to reach them. So we just tweeted at the main Panera accountwho gave us a refund. We sent them the photos too. I wish they?d shut this location down or actually try to make it better. This is not just due to anything regarding the pandemic. It was bad even before then. Their listed phone number has neverworked even a few years ago. I?m done with this location now. For good. Read more
1st & last time to eat here. Rotten lettuce on my sandwich. I could have gotten really sick. The place felt unkept & people... behind counter were talking to each other instead of taking care of customers. Stood at pick up 15 min before anyone checked formy order. I wish I had read all the negative reviews 1st. Owner should be ashamed with these bad reviews Read more