Reviews for Baskin-Robbins in Cypress, TX
It has been a long time since I've been to a Baskin Robbins. The ice cream was tasty. The service was great considering there... was only one kid helping in-store customers at first. The other guys must have been filling call-in orders. I wasn't a fan ofthe waffle cone. It was very sweet with some vanilla and cinnamon flavor in it. Didn't taste like waffle at all. Overall, Iprefer other places more, but I was mostly satisfied. Read more
Super great experience. The staff was awesome and very respectful and friendly. The price was right we will be going back with... our grandchildren. Read more
Did not get the ice cream cake I ordered?.cake tasted old and very dry. I went into location placed and paid for order, went to... pick up and owner/ manager didn't even look for my order he acted like they didnt have an order for me and asked if I was atthe correct location?. Does he not want business??? I told him that wasn?t the cake I ordered? he did offer a quart of icecream which I declined said it would be nice to get what I ordered and paid for!! I understand now it was probably easier to usean old square cake rather than bake a new fresh round one like I ordered. Will find a different location for my futurebusiness!! Read more
Came in 20-25min before closing on Sunday. Employees visibly looked upset we were there and one mopped by our feet although we... were considerate and didn't sit at the tables they had already cleaned - we stood near the door in a small area so that theycould quickly mop it after we left, but i guess being rude and childish was more important than saving 5 seconds haha EDIT: Also remember the 2 employees arguing over the dishes or something petty in front of my group so that was great. Read more
Great staff...friendly and swift (5 stars). Ice cream quality 3 stars. A few new flavors, but I thoroughly enjoy "Mama's... Makin' Cookie". Read more
4:44pm. ice cream was good but service was terrible. The kids single scoop ice cream$2.79 but at 5pm it's $1.00. when I asked... could I get it at the dollar since it's so close to 5pm? Absolutely not he said you can come back 5pm. As much as I go there Iwon't be going back at all.. Terrible customer service!! Read more
Baskin Robbins has always been a favorite place for me and my family. I think this will be our last visit to this location. The... location needs a deep cleaning. The staff was not very friendly. I know this past year has been difficult for everyone, but thisplace has not been cleaned consistently for a long time. Read more
Asked for a vanilla shake. Employee gave me milk with some ice cream in it. I asked him why it wasn?t thick like a shake and he... said it was because they ran out of vanilla ice cream. I asked if there was more vanilla ice cream in the back. He left for aminute and came back to say they were out. He then asked if I wanted him to make me another one. I asked him how that waspossible if they were out of ice cream. His response was a blank stare as if I did something wrong. No apologies or offer tocorrect the situation. I went next door to Sonic instead for my shake. I won?t be going back. Read more