Reviews for Dunkin' in Crystal Lake, IL
Very slow ... and hard to get into and out of it is almost unsafe to exit experienced drivers will have a rough time existing... this location Read more
1st of all the people there are so nice and they make the best carmel ice coffee I've ever tasted! I get extra Carmel and... cream :) Read more
Staff is friendly, despite staff shortages, and my orders are never wrong (mobile order and at the speaker). Their friendly... attitudes go a long way in the morning if I go get coffee! Read more
My granddaughter wanted to get a coffee drink. We used the drive thru and she was very happy.
This location has gone downhill in the last year, but I feel it's a staffing issue, more than an issue with staff. Over worked,... understaffed, and underpaid is likely the cause of the insanely long lines and messed up orders. Hope they work on theirmanagement skills, and help bring the store back to the higher quality it had just 3 years ago. Read more
Went to the Dunkin drive through at 8:38pm tonight, and asked what time they close since the menu lights were off. The employee... replied through the speaker that they close at 9pm. I ordered two medium decaf hot coffees, I was told they are out of decaf andcannot make anymore. So we could spend $6-$7 on a couple of coffees but they couldn?t make any? Or they wouldn?t make any? Ordid someone make a rule as management saying don?t make coffee after a certain time? Also, Dunkin, update your Google hours.Your listing says you close at 8pm (which I checked after I left to write this review) but yet you offer deliver until 9:30pm?Just went down the street and got the decafs with no issue at another coffee place. Read more
Back in town hit this Dunkin Donuts What was I thinking?! When I lived here orders always messed up missing items wrong... ingredients totally forgot. WELL NOTHING HAS CHANGED! No coffee Hello it's a "Coffee Shop" Then when I finally get my cup after11 mins in line IT WAS WRONG ordered Large Black! Get Large with Cream and sugar! Tag on cup clearly states Black even says XL!Clearly not what I ordered! Nothing ever changes How do they constantly mess up and stay in business?? Read more
It was a horrible experience the young kids they have working are rude and don't care about the customers. I was standing... waiting for someone to help me for 15min. Mind you it was empty. I walked in the girl seen me ignored I was there I asked hercan you help me she said wait a sec. Then they all left to the back still not getting my order. Then they came back to the frontI asked again can someone help me the girl ignored me took the order for the drive through while the other girl mopped thefloor. This is horrible they need to teach these kids customer service. I will never go there again... Read more