Reviews for Popeyes Louisiana Kitchen in Cross Roads, TX
Didn't ask if we wanted sauce. And I forgot to ask since my kid was yelling "I'm hungry". Their mac n cheese tasted off. Like... cardboard. I don't know why, as it hasn't in the past. Frozen strawberry lemonade was AWESOME Read more
Restaurant #12100 Came there on Thursday 09/22/2022 Drive thru- order 20. Customer service was horrible( tall light skinned... African American young man) in drive thru was rude. Look like he didn?t want to be there. Ordered 11 piece chicken( chickenpieces was so small looks like the chicken was a baby. Only one breast. Hispanic young man brought the chicken upfront laughing.This was a very representation of a business that represents excellent customer service and care about the food that they serve.Horrible, horrible first time. Just moved over here, but I would rather drive to a restaurant much further for better qualityfood and service. God bless the owner. With these people working for you, you want be open long. God bless Read more
Don't bother ordering ahead as it won't be ready when you get there. Chicken is good but know what the experience will be and be... prepared to wait. May be easier to just walk in and order I guess but when I arrived there were at least 3 orders ahead of methat were mobile orders. Read more
Went through drive through. Asked for 4 mild legs, and a 5 piece mild tenders. Got to window and was told that they did not... have legs. Now this is 5:20 in the evening at dinner time. She then says it will be 9 minutes for the legs to come up. I tellthem that I?ll wait and pull up to the front of the building. After 30 minutes, the manager comes out and says it will beanother 5 minutes on the tenders. I then go inside and get my money back. The manager just looked at me with this lost look. 30 minutes waiting on a few pieces of chicken is uncalled for, especially when they were not busy when I pulled up in lineinitially. Terrible management. I will never go back to that location again. Read more
The past two days I have went. On the first day I ordered two spicy chicken sandwiches. I received one, the other was full of... mayonnaise. The second day I was asked twice if I ordered two spicy sandwiches with no pickles. The girl then proceeds to giveme one sandwich and the other was NOT a spicy and also BURNT AND OBVIOUSLY OLD. The bread was STALE. This Popeyes is notrecommended and horrible. Read more
I had a chicken sandwich, coleslaw, biscuit, tenders and mashed potatoes delivered. The sandwich was supposed to have Mayo and... pickles. It came dry, the coleslaw was warm and tasted sour like it was bad and I was supposed to get two packs of sauce one ofwhich I paid for because it was extra. I tried to call them but all I got was a recording that said bye and hung up. Oh yeah, asandwich bun usually has a bottom and top but I had two bottom pieces. Extremely poor customer service and I got spoiled food.They are lucky they didn?t answer the phone. If I was able to drive I would have gone there and had some serious words with themanager. Read more
I really wanted to like this Popeyes. I had never been to any Popeyes so I finally wanted to try my local one. This is my third... time coming here now and the first two times I went the signs were not even on. When I asked the girl why that was, she saidthey did not know how to turn it on. So I had to order my very first meal at Popeyes without a menu. Now fast forwarding to mythird time, not a lot has improved. The signs are now on but the chicken sandwich bread was stale, the sweet tea was so sweet Idid not finish it, and the staff seemed in a bad mood. Overall, very unimpressed with the conduct and quality of the restaurantas a whole. If you love Popeyes then maybe try one in Denton or Frisco. Read more
All I can say is trust the reviews! I've lived in the area almost 5 years and this location is subpar at best. I don't trust to... go through drive thru ever because your order will not be correct. As with most restaurants, some staff are nice and attentivewhile others are not. This visit started by someone coming in behind me complaining about an order she had to return afterdriving home from the drive thru. She looked at me and I asked, "Did you check the reviews before you came?" Of course shedidn't and I felt really bad for her. When I placed my order they only had a few pieces of chicken ready to serve, I couldtotally see the cook in the back cooking another batch but when I asked how long ot would take, he acted as if he couldn't hearand yelled out 25 minutes. When I replied, I can wait, he then tells his co worker that it will only be a couple minutes tillready. I've been rooting for this location since moving to the area and have seen management teams change over and over but tobe honest, I just think it's time to give up. Good thing there are way more options in the area now to choose from. Read more