Reviews for Potbelly in Crestwood, IL
If I could put 0 stars I would. Ordered through Grubhub (there?s no way to add custom notes) contacted restaurant immediately... after placing my order to give specific instructions. Tried calling at least 9 times, with no answer. Finally spoke to a managerwho told me there was nothing she could do and to place a new order. She was not empathetic, nor did she care to help me. Spokewith GM got the same response. Never had a bad experience with potbelly until dealing with this specific location. Never again! Read more
NEVER ANSWERS THE PHONE! Sometimes there?s wayyyyy too many hot peppers that it ruins the whole sandwich
My husband went tonight to get me soup and a sandwich since I have been really sick. The employee was saving the last bowl of... broccoli cheddar for themselves (I don't blame the employee, it's delicious) and when they heard my husband call me to tell methey were out of the broccoli cheddar, the employee told my husband you can have it for your wife. When my husband got home Ipulled my sandwich out and on the bag was a hand written note saying get well soon :)". It was such kind gesture, in a worldthat's not very kind anymore. Read more
Love this place. Soup wad hot. Veggie sandwich was very good. Employees were friendly.
Yeah they were Ight, my sandwich was kinda cold and the bro with a blue shirt got my order wrong on baby.
I have been going to this potbelly since they opened. Never had a bad experience but lately they have become the worst potbelly... of them all! I ordered two apple walnut salads. They usually put the walnuts on the side and I asked to make sure they will beon the side. Once I got home they were in the salad and my daughter was not able to eat her salad because of allergies. I paidfor extra apples, grapes and cranberries did not receive any. It was only like a tablespoon of chicken crumbs that was left inthe bottom of the pan. To make it worse I was literally eating lettuce. The lady was skimpy on everything. They should let yousee your food before paying! Worst experience ever! Read more
First off, I just had a major surgery on my foot so that is why I ordered grub hub and from this location. I had really wanted... soup, and my stomach has been messed up and I figured ?ehhh I?ll try some soup I need to eat something.? Anyway, the foodirrived bags sealed so I know this was not on the grub hub driver. Anyway, neither of the soups were there. Which I had done thesoup and salad. I have also put photos below. I paid extra for Avocado in my farmhouse salad did not get it. I asked for notomatoes and tomatoes were on there. I managed restaurants for a little over ten years and I bet money the employees were lazy,already had the soup put away and did not want to take it out so said ?just forget it, it?s a grub hub order.? Also, the tinycup of dressing for a large salad is ridiculous. Everyone has something going on? I really wanted some soup. Make every order apriority. I?m giving two stars because the chicken salad sandwich was amazing. Read more
Friendly staff, great fresh food. Also helped get my bonus from their App.