Reviews for Heritage Inn Hotel & Convention Centre in Cranbrook, BC

My car broke down and I was stranded in cranbrook for several days. Was unsure when I was leaving. The staff was very... accommodating and friendly with the uncertainty of the day to day situation and I never felt rushed or hurried out. Although therooms are a lil dated I can't say anything negative beyond that. Customer service was 100% and made all the difference in mysituation. Thanks! Read more

Side door leading to outside did not close each time I left the hotel. It was left ajar and I had to push it closed each time.... My room was located at the very end of the hall, on the left side of the building, on the main floor. This was helpful as I hadan elderly dog with me but this outside door needs to be fixed to ensure guests feel safe, and not like anyone from the outsidestreet could come in. My server at the restaurant for free breakfast was wonderful, smiling and courteous, as was the male staffmember who checked me out at 11am. Customer service from the female staff member on the evening I arrived was very poor. She hada miserable attitude and would not look me in the eye or engage with me when I tried to talk with her casually about the stay.She should not be in the customer service industry ???? Read more

Very nice place to stay. We were quite happy with our room. The pool isn't fancy but clean and perfect for families. Room was a... good size, beds were comfortable and it was quiet and clean. The room had a coffee maker and mini fridge. Read more

Rude service . Got charged double the rates plus 250$ deposit. The rooms haven't been updated since the 90s . At breakfast got... harassed by the service. No juice or toast or cereal or milk just bad coffee and the usual boiled scrambled eggs pancakes totsand sausage. That was it!. Did I mention the rude service. Not worth it. I've had better continental at other cheaper hotels. Weonly stayed cause we were tired of driving all day and all other hotels were booked cause of construction workers. Read more

We stayed at the Heritage Inn Hotel on July 28, 2022. Our check in process was fairly quick but it was easy to notice that the... lone person working at the desk was very unfriendly, she seemed over taxed as there was a line of guests asking for key's to thepool, extra towels, wifi password's etc. Our room was on the second floor facing the highway, a bit noisy but what can youexpect as the hotel is right on the highway. The room was clean but very dated. We were golfing at one of the local coursesearly the next morning so we were up at 6:30 to shower and get down to the free continental breakfast which was scheduled toopen at 7:00am. We ran the hot water in the shower for a few minutes and realized there was no hot water so we had to clean upand get ready for the day with cold water. On our way to breakfast I approached the front desk to ask about the hot water andthe girl said to me "nobody else has complained" I asked can you look into it and is there any chance we can get a reduced rateon our room, she said she will look into it. We waited until 7:25 for the breakfast room to open, not really a big deal exceptwhen you have to be somewhere else. After breakfast we went back to our room, still no hot water so we went to check out. Iasked again if we can get a reduced rate and the girl replied "no you can't get a reduced rate because we fixed the problem bylighting the pilot on the boiler before you checked out" I told her we still don't have hot water and she relied it might takean hour or so to heat up. On our next trip to Cranbrook we will be staying at a different hotel. Read more

Went golfing with a group of 12 people. The beds were comfortable and the executive room was perfect for our group! We will... definitely go back to this hotel. Thanks for a great stay! Read more

Stayed here for 2 nights. Room is really old. I asked for hair conditioner and they didn?t have any available, like couldn?t... they find an alternative or something. Not too many options for breakfast and is not tasty, my kids didn?t have any options. Andthey don?t clean rooms unless you?re staying for 3 nights or more. I asked if they can empty our garbage, they said yes but whenwe came back after a long day our garbage are still full. Very disappointed. Read more

I stayed here recently for work. The rooms were quite noisy and I could here practically everything it made it quite hard to... sleep. On top of this the cleanliness of the room wasn't great there was dust on each of the bed frames and a slightly oddsmell. They only seemed to clean the room once every 3 days if I was lucky. I had to keep going down to the lobby to ask fortoilet paper, new towels and soap etc. I had to request to have my bed sheets changed multiple times and they acted as if it wasan unreasonable request. Seems like an odd way to run a ?hotel?. I know where I wont be staying in the future if I return toCranbrook unless I have no choice. Read more