Reviews for Cold Stone Creamery in Covington, WA
Update 8/6/22: We went IN and ordered and came out with a great ice cream! As expected when going to Cold Stone.... Thanks!! I’ve always loved Cold Stone (even worked for one back in the day), but this store messes up my order too manytimes. This is my coffee ice cream with Oreos. Where are the Oreos?? I think they just put 1 in there and barely mixed it in(should be 2 cookies). Very disappointing ???? Read more
Not the best experience. They were out of so much stuff. The manager needed to step in here and send their employee out to buy... the missing goods from Walmart around the corner. Read more
Shakes are very watery.. more like drinking chocolate milk than having a shake. And for $7 for a small I'll go down the street... next time. Read more
Delicious ice cream AND employees!! Unfortunately, I had to deduct 1 star from my rating because the m&m and rainbow sprinkles... were not in their correct places. I have attached photo evidence below.???? Read more
I've been here only twice so far since I moved recently. Both times, I found peanuts in my ice cream when I didn't order... anything peanut related. Be more careful please, you guys are lucky that I'm not allergic. But seriously, BE CAREFUL. You guysmight kill someone one day. Read more
What happened to this place? Cold Stone use to be such a fun place. Giving a tip and hearing the songs was one of my favorite... things. We payed $30 for barely mixed ice cream, no customer service, and after tipping, was told they “they don’t singanymore because of Covid” ???? I can’t, you can talk through your mask, why can’t you sing? 1. I wouldn’t have left a20% tip if there was no longer signing, especially after we told you we had a birthday girl with our party. 2. I would have sunganyways, doesn’t singing make you happy? The staff looked pitiful and miserable. Do Better, life is to short to be miserable! Read more
Just got some ice cream from here today, 9/17/21 around 2:30pm. Not very impressed. We decided to get the 'gotta have it' size... (largest of the cups) and the ice cream didn't even reach the top of the cup. Same with my partner. What we got was about halfthe amount advertised. Not very happy. Will definitely go elsewhere. Read more
i truly adore the staff at this location! i stop by often on fridays (on my way home from work) and i am always greeted with... smiles and a welcome in! i don’t know all the staffs name bc others deserve shoutouts but my biggest shoutout goes to LEVI heis seriously so sweet, ALWAYS smiling and he asks about my day, makes conversation more than just my order! Levi truly standsout! Also, simra is so sweet ???? she is always so fast and works hard! i just wanna shoutout the evening team on fridays(that’s when i come) and they always make sure you’re happy with your order before you leave. i truly appreciate goodcustomer service because i am in it as well… and it can be hard - but with this group they seem happy to see you! so thank you???????? i will continue to travel to covington to see them, i’ve been to a lot of cold stones and this one is the best -personally. i can’t wait to brag about them to their boss! ???? keep it up! p.s. BEST ICE CREAM EVER. ITS MADE FRESHDAILY!!! Read more