Reviews for Baskin-Robbins in Covington, GA
We Order ice cream the store is closing has no spoons wasn?t informed before my card was charged. The manger Chris customer... service is very unprofessional. She said I can go find me a spoon for some where else that nobody else has had a problem goinghome getting one. And call the police. Didn?t want to give owner or manger name. Don?t want to give refund or my card. Once I just asked for refund to leave. She didn?t want to give me refund or ice cream. Read more
Everybody in there was working so hard! Their positive attitude is what really makes you want to come back on top of making... yummy desserts ????! Laura served me for my birthday made me feel very welcome and apologized for the wait! Loved her customerservice and I loved my treat! Thank you guys! Read more
This is the worse Baskin-Robbins in Georgia. You pay almost $6 for 2 scoops of ice cream and they give you 1 scoop and make... scoop marks on the ice cream to make it look like two. They have on their sign for choices, 'Quarts of Pre-Packaged Ice Cream'but they claim they never have any in stock. My favorite is the staff who say, "We don't offer that special" I say, "It's not aspecial it's just one thing you have on your sign so if you don't sell it, take it off." All other Baskin-Robbins provide thepre-packaged ice cream. This one is managed by some not right bright folks. Read more
I pulled up to place my order and was told they didn?t have either of the items I was trying to order at this time. It was like... a guessing game trying to figure out what they had from their own menu. Please upgrade to a digital menu, stock or at least letcustomers know what you don?t have when they first start to order rather than have them play a guessing game. Thanks in advance. Read more
This is by far the SLOWEST, SORRY WE DONT HAVE THAT location ever! They really need to consider hiring more staff. It?s ice... cream and coffee and it?s just way too slow! And no sense of urgency! I would never come here on my own, I?ve learned my lesson,and I?ll make sure I decline Doordash?s here too! This is a waste of time! Read more
Perhaps they were understaffed. It took a long time fpr someone to take our order. When we arrived there was one couple ahead of... us and We waited 15 minutes to get our order taken and 10 minutes for the order. we enjoyed our ice cream the service justwasn't that great. Read more
Love, love, love Dunkin Donuts! Tho I do have just a couple of complaints. Drive thru turn is tight if you drive anything but a... small car. And if you don't specify that you want them to stir your coffee, the sugar doesn't desolve and your last few sips areextremely sweet. Ask for the liquid sugar!! Warning:Very addictive!!! Read more
Place closes at 10. Went in at 8-ish with my wife and three kids. One employee running around getting drive-thru orders,... everyone else is cleaning up and putting stuff away. Mistook the drive-thru person for someone working the counter, sheresponded very gruffly "I'm drive-thru" and walked off. We waited around for about five minutes and nobody else addressed us. Mywife and the kids exited, I hung around to look at the flavors so I could figure out what I was in the mood for, from some otherplace. The drive-thru lady must have forgotten I was part of the group that just left, and she immediately startedsmack-talking. "Well I guess they expected me to drop everything!" and "they can go to McDonalds if they want ice cream!". Shethen turns to me and asked if I wanted ice cream. By this time I was on my way out the door. I stopped and said "That was mywife you were just talking about. Our issue wasn't with you, although your attitude is pretty poor. It was the fact that wewaited and literally nobody else was helping any customer. Someone could have at least said "we'll be with you in a moment." Read more