Reviews for Wendy's in Cottondale, AL
Traditional truck stop fast food I guess. Nothing great about it. No menu to choose from. When you tell them what you want... you're asked "what number it is" as if there is a menu. Fountain side machine dirty and not working right Read more
Took 20 minutes to get two biggie bags with Frostys. Both burgers were cold and bone dry with cheese and bacon only. Frostys... were overfilled before the lids were put on them so they spilled and dripped all over us and the car when the lids were takenoff. I would rate this location a 0 if I could. Read more
Went through drive through. Food was good so was service. We were in and out quick so there was not much interaction. I... recommend going food is normally good and so is service. Read more
Would give zero stars if I could. Terrible customer service!! Google says open until 12am on Saturdays. At 10:55pm they had the... main doors locked and the drive thru closed. My husband stood in line for at least 10-15 minutes. An employee came out and saidthey were now closed?even though they should?ve been open for another hour. They turned away customers and locked all doors. Theemployee was very unkind. Makes me never want to go to Wendy?s again. Read more
I think they were short handed. The lady that took our order was very rude. She was also rude to the elderly couple behind us.... The elderly gentleman was so upset he had to walk away for a few moments. He couldn?t believe how rudely she was treatingpeople. And we agree. I will bypass that that Wendy?s from now on. Totally unacceptable service. Read more
The last two visits we made there for a takeout, they messed up the order each time. It was not worth spending the gas money to... drive back so we called the manager to let her know what had happened. We asked if they would please slow down and check theorders to make sure they are correct. They need either a new manager or new employees. Read more
It's not often I'd guess a common fast food restaurant that we all have heard of a 1000 times gets a 5 star review. However,... this location executed everything to perfection. The person at the drive-through was kind happy and extremely friendly. Theorder was probably the freshest I've ever had from a Wendy's. It may have been a fluke it may be a regular practice but eitherway it deserved a comment. Very satisfied experience. Read more
I went to the drive through during lunch time and placed my order. The cashier was VERY rude. I am assuming that they were... having problems, I am not for sure, but she YELLED in the speaker ?you?re going to have to come inside?. No additionalexplanation was given. She was very rude and her lack of professionalism is not acceptable. She definitely needs to beretrained in customer service. I politely declined the rude demand for me come inside of the store and left. Read more