Reviews for Cold Stone Creamery in Costa Mesa, CA
The gentleman that helped us was very nice and provided excellent customer service. The ice cream was also great. Thank you for... a wonderful visit. Read more
I've found the staff to always be friendly here! Sometimes I just need some cake batter ice cream and good is my local store. ... I tend to go later at night and they still get to me pretty quickly. Wish they still had butterfinger but I'll live lol. Read more
Walking in, the ice cream parlor was in disarray. From the disorganization of tables to the amount of customers still waiting... for their orders, the service wasn't spectacular to say the least. Upon receiving my order of two mixed ice cream cups, theamount of ice cream in them didn't even reach the edges. They sure know how to make money... Read more
We tried to go into the store to order some ice cream at 8:52pm, the lady behind the counter told us they were closed. We... responded with, ?it says you close at 9pm.? Her response? ?Sorry we?re closed.? Only 2 people in line ordering and they wouldnot serve us 8 mins before they were supposed to close. Will never return to this location. Read more
Update 04.15.21 - Spoke to the owner and I highly appreciate the acknowledgement. Learning opportunity for the team and love... they value their costumers. Our family and I really enjoy Cold Stone Ice Cream. On May 14, 2021 around 9:45pm there were about4 workers that were on shift that did not attend us at all until moments laters, even though there was no one in line. One waseven on their cellphone. The light-skinned, brown hair male finally served us but did not do a good job. Please see the photosfor further details. We ordered a Love It but he served us less than a Like it. This is prior to eating them (which we didn'tend up doing). One was soup and both were under-portioned and messy. There was another male than came out from the back thatattended the group next to us. He did a great job and even helped them in Spanish to assist them better. Their ice cream lookeddelicious! He was the only one with great customer service. Read more
This dessert shop is like a hybrid of Baskin-Robbins and Creamistry. Their mint ice cream is just plain green mint ice cream... unless you have them add anything like chocolate chips, fudge, etc. For a small mint mint chocolate chip in a waffle cone, it?sa little pricey ($10) but I loved the taste ???? I often walk on by but I?m glad I stopped by to check it out on 3/6/2020. Theextra steps in preparation of your treat completely justify the price. Read more
So many different options! All of the staff is very willing to accommodate any needs or requests that they're capable of! Major... improvement in the past couple of months regarding store appearance and customer service! Delicious waffle bowls, tasty icecream, great cakes! Read more
Very nice place. I?ve never had an issue!