Reviews for Great American Cookies in Conyers, GA
Placed an order online for 1 birthday cake, and it was ready at the exact scheduled time! Took me less than a minute to go in... and pick it up. Super friendly employees as well! The cake looked and tastes great as well ???? Read more
Awww man I was triple excited when I picked up my cookie cake today. I asked for a custom cookie cake with a digital design... that I had. I expressed that I didn?t need a perfect image but the manager Jamaya accepted the design. (I believe she did thework as well which I find extremely talented.) The cookie was good as always but surprisingly so was the icing. Over all Jamayaand her crew are and were amazing to work with. My boyfriend was in disbelief when he received his cake. Birthday was atremendous success! Read more
Had my mind set on a cookie slice and I get to the counter and the girl cant swipe my card. She says machine is broken and I... know money is on my card because i just left target after a purchase. This is the second time I have come in here regarding acard issue. The first time I went in they couldnt use my card because it had to be over 5.00 and I bought a cookie slice cake?ireally hate leaving bad review?s but conyers come onnnnnnnn?.this like the third bad review on a restaurant? Read more
Love love love our 4th of July cookie cake! Perfect amount of icing! It was made on time and the best customer service! Thank... you for a great experience. Read more
The art work is beautiful but this is not ok. This much icing on a cookie cake is not good. I spent $50 dollars on a cake no one... would eat. I?m very disappointed and I alway love this store. I scheduled the pick up for 12pm and they didn?t have it readyuntil 2pm. No call to say there was a delay. I?m very upset. UPDATE: I spoke with the owner (Paige) today and she completelymade this right. The ownership at this location is all about customer experience and that?s much appreciated. Mistakes happenand that?s understandable. It?s about how you recover situations. Major kudos to the ownership of the store here. I?ve changedmy rating from 2 to 4 stars. Read more
The cookie cake is too soft and doesn't have much taste. It didn't seem done. Kinda mushy. I hate raw cookie dough and that is... basically what it felt and tasted like. Update: Gave some of the cake to some company since they love cookie cake and they saidthe same as I. They couldn't taste much of it and another said it waste done. The company we had over said they love soft cookiecakes but also thought this one seemed under done just like I had said. I told them what I thought about it and they agreedafter I mentioned it. They initially didn't say anything out of politeness but after I complained, they had to agree with it andthey gave their complaints as well. Overpriced for what I got! Only good thing about the cookie cake was the design. Read more
I went in a couple of days ago with my 2 boys. My little one has autism and is not always easy to take him out to a store. But... he did pretty good this day. After waiting for about 10-15 min for our turn, the worker asked if we were getting ice cream orcookies I said both. She proceeded to ask the other people waiting in the lobby who had just walked in if they wanted cookies.They said yes and she took them first. Completely skipping us!!!! After getting our order ready, I went to pay and gave thecashier a gift card my oldest son won at school and the 2 workers in the store did not know how to process payment including thegift card. One got the manager on the phone and even then she could not get it to work and asked me if I could go back anothertime to use the gift card. The service was poor! The staff should be fully trained if being left at the store without a manager.Don't skip clients specially if they have kids. You have no idea the sacrifices us parents have to make sometimes just to get toyour store to please our kiddos. Managers, have business cards ready for your employees to hand out. I asked for managers nameand phone number and was told they cannot proved their number. Really no store phone number, email or something??!!!Unprofessional!!!! Read more
I had one of their employees steal my debit card information and order Uber eats not even 10 minutes after I left. Luckily I... viewed my bank statements for an unrelated reason and happened to see the unauthorized purchase. I have filed a police reportand am going to press charges. PLEASE BEWARE you not can trust people to do the right thing. The Only reason they got a one starrating is because you cannot post your review no stars. Read more