Reviews for Chili's Grill & Bar in Conway, AK
This business knows what true customer service and loyalty is all about. Yesterday my extremely pregnant daughter (39 weeks) and... I were in Conway to wrap up some loose ends before she birthed her baby in a couple of days. We were nearby Chili?s and she?sbeen craving their chips and salsa so we pulled in. It was 20 minutes before opening. I took a chance and called, and Iexplained to the young lady on the phone that we are from out of town and this is our last chance to get my daughter some chipsand salsa before baby comes! She asked her manager and before we know it they were hand delivering chips and salsa out to ourcar! What a pleasant surprise and what an impressive gesture. We will continue to be loyal customers of Chili?s because of theirkindness and over the top service? and amazingly delicious chips and salsa! ???? Read more
Ordered the Cajun Chicken Pasta with a side of Street Corn for carry out. I received a text that my food was ready 15 minutes... later. The girl who brought my food out DID NOT hold the bottom of the bag, so all the food was tilted over. The pasta is SOOOOovercooked!! I tried to eat it anyway but it?s not even seasoned the slightest bit. I?m so disappointed. I?m pregnant with twinsand have been craving pasta and both TGI Friday?s and Chili?s has let me down this week with the most disgusting pasta I?ve everhad in my life. It?s unacceptable. I spent $21.31 on a meal I can?t even stand to eat!! Read more
As a chain Chili's has been consistent with service and food until tonight in this Conway location. Waitress did a satisfactory... job but never got my husband?s tea right which was BlackBerry. Burger was okay for husband but shrimp tacos beans and rice wascold and silverware dirty. Looked as many young cooks in the back and strongly suggest manager get ahold of his duties andrestaurant. Have no plans in returning not because of service but food preparation. Read more
We had a great lunch today my son did the pic 3 and I had the shrimp tacos side salad and streat corn. His appetizer took a... little longer than it should but we didn't care but the manager came over an apologized. We said it was okay but they gave us afree slice of cheesecake. It was really good Read more
It was very quick service! Almost eerily quick... The drinks were delicious. The food was delicious.
(This was on February 13th, 2022) My husband and I weren't too pleased with the experience we had getting a curbside order from... the Conway chili's tonight. We ordered online, and used their "customize item" feature to make sure my burger was madecorrectly. I'm very picky and do not like ANY cheese on my burger, at all so we selected no cheese. Sure enough, the food cameout, we checked between the buns, and the burger was cooked with cheese on it. The cheese had been scraped off after it wascooked, but there was a decent sized glob of cheese stuck to the bottom bun and cheese was melted and cooked into the burger. Ican't eat it like that so we sent it back. This has happened at so many Chili's locations before, so i always check beforeleaving. It took a very long time to get the burger again, where we sat in the car and the rest of our food got cold. The secondburger finally came but it had cheese on it again!! The employee working to-go was very nice and apologetic, and we remainedvery polite too but this was not a good experience other than that. We picked up our food at 5:22 according to the receipt andat 6:13pm they brought us the second incorrect order. Like I said, the employee working curbside was very polite andprofessional, it was not her fault she entered the orders correctly, they just kept making it wrong. They finally got it rightthe 3rd time, but at that point we had sat in the curbside parking for over an hour and a half, everything else we ordered wascold, and the ice cream we got with our cookie was completely melted. I hope this doesn't happen again, IF we decide to eatthere again. Read more
Our server Tyler was good. The table was wiped with a dirty cloth, still sticky and stunk like the dirty cloth. The food looks... good but everything was seasoned with the same horrible flavor. Disappointing. Do better Conway! Read more
5 stars for the day that my mom and I were running last minute errands before I have my baby? we were near chilis and I suddenly... found myself craving their chips and salsa. Even though it was like 10am lol. We called in to see if they?d accommodate ourrequest even though they weren?t open yet and they did! Quickly too! The server ran it right out the front door to us, with abig smile on her face. Thanks so much to the crew? you made this mama?s day! We?ll be back soon for a big sit down meal ?? Read more