Reviews for Subway in Conroe, TX
Could someone figure out how to clone Rose (the employee working this evening) so every Subway could have an amazing employee... like this? Not only did she make our sandwiches perfectly to order, she did it while smiling and being gracious. Thank youRose. It was so nice going to a fast food restaurant and feeling appreciated. Read more
Sadly lacking all around.. Almost every table was dirty.. The kids high chairs look like they haven't been cleaned in months.... They were not stocked well at all almost everything was empty. The customer service was extremely sad. The poor girl therelooks so sad I asked her if she was OK.. I feel they all need to go through training again and they all need a hug. Read more
The food looked old and the bread was crumbly which let me know it was stale. The employee had on a tank top and rip off pants,... I was wondering what happened to the dress code that was enforced for subway workers. My daughter was sick after eating here,so this will be my last time in this location. It?s crazy to see the state of this subway, I worked at Subway as a teenager andthere used to be high standards back in the day. Such as freshly cut veggies daily, fresh refrigerated meat, bread made eachmorning that was discarded each night, and, cookies made daily. We also had a dress code with a required subway shirt, blackpants only, name tag, and a cap on our head. Read more
I came to get dinner for my family everything was great unti I went to put vegetables on my sandwich they only had tomatoes... green peppers and onions everything else was out and I felt obligated to buy a sandwich I wasn?t going to enjoy ? it would havebeen different if when I walked in and they would have told me they were out of almost every veggie and giving me a choice toleave . What makes it even worse their is a grocery store right their poor management for sure vey Unsatisfied. Read more
I?ve been coming to subway since I was a little girl and i have always received great service from behind the counter with a... great handle on making the sandwich perfect. However, i come to this location and receive customer service that they don?t wantto be here and blame the poor handling of the sandwich on the sandwich choice. Yes it does get a little soggy from the meatballselection but the sandwich fell apart on the cutting of the sandwich. I have had many meatball sandwiches handled at othersubway locations and if tore like the one I saw they were quick to over to replace and maintain a kind attitude. I was afraid toask to make another sandwich because it seemed to much of an issue to remake. I know subway has great customer service but itwas not met by this individual who only came to work to collect a paycheck. Quality over quantity is the key and this locationwon?t meet that with the attitude of the associate handling the sandwich. Treat the situation on how you would like yoursandwich prepared and how you would like to be treated if you were the customer experiencing this attitude from an employee andthe handling of your sandwiches. Read more
So I normally wouldn?t do this yet I am a Customer Service Consultant and I have been in this business for over 15+ years and... this experience was ridiculous and did not in any way show the expression of true customer service. My son frequents Subwayoften. He loves their sandwiches and purchases the same sandwich from them weekly. Unfortunately, this particular location hehas had poor experiences with to the point he stopped going. He needed to order online due to vehicle needing to be serviced. Heorder two Black Forest ham sandwiches online. It gave a time they would be ready. Pulled up a few minutes late - sandwiches NOTready. Ok, give them time to make them while running to the convenient store. Return to get sandwiches. He works overnight sosleeps before getting up on his day off. Gets up (Subway is closed by now kind you) to eat his sandwich where he gave specificinstructions and NO MEAT is barely on the sandwich, NO LETTUCE , one small slice of tomato and asked for extra oil/vinegar andsandwich is dry. Disappointing after waking up to eat your sandwich you paid for. I, mom says while he?s asleep I will call/goup there to fix the situation. I take pictures and show the employees (same ones from the day of order) and I?m told he cannotget at least ONE of his sandwiches remade because he didn?t bring the sandwich back. The story was closed by the time he woke upso how could he. Then, no apology just excuses. Asked to speak to management said they couldn?t give number or email out. Askedfor management to call me?absolutely NO PHONE CALL(which I already knew they wasn?t going to be one). I have had items missingfrom a salad at Jason?s deli when I did a pickup for my order. Got home, saw what was missing called and there was no problem.Made me a NEW salad and on top of that DELIVERED the salad to me at no cost! Now that is customer service! I have money? Iwasn?t trying to get over; it was the principle of showing good customer service. I?m appalled at Read more
Love this location! I go one town over to go here. Reason 1. Home store has run out of bread on more than one occasion. This is... a sandwich shop so how is that possible? 2. Other home store has cleanliness issues. Read more
Kelvin did an amazing job I felt so bad for him because we came in last 10 min he had just mopped but my girlfriend really... craved subway and refused to eat MOD pizza! So kelvin came in clutch! Read more