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Reviews for Popeyes Louisiana Kitchen in Concord, CA

9er Gang 1 year ago
1

Two of us went into this place, asked for chicken strips with blackened ranch sauce, they gave blackened ranch chicken, without... blackened ranch sauce. Did not realize the mistake til home, went all the way back, they sat n argued that it wasnt possiblethat the lady got the order wrong, only that both of us said it wrong, and a guy kept insisting that because it said it on thereceipt, it must be right. They were adamant that they would not change out my chicken, though they said they would give me theright sauce. Even though they thoroughly inspected the chicken opening it up with his hands all over it. For how insanelyexpensive it is for the food, its amazing that they wouldn't fix this issue. There was at least 5 people who came up, all veryrude, telling me they still wouldnt fix it, even after calling and confirming with the other party that was there with me.Horrible customer service, bad pricing, and even though they were proved they already got one thing wrong with the sauce,insisted they wouldnt fix it. Read more

Martind Johnson 2 years ago
2

Foods always good but seems like if you want fork or something to eat sides with better bring your own they act like they dont... know you need 1 Read more

Cynthia J 2 years ago
5

My visit was very enjoyable. The restaurant neat and clean. Service also very good. I left off one star because the person... taking my order kept say "anything else". This give me the feeling that I'm being rushed, which is very irritating. My sister,nephew and i were the only ones in the restaurant at the time. Of course, I will return always, this is the BEST POPEYE'S in thearea. Oh yes, they also have the Freestyle soda machine. Love it!!! Read more

Teddy Conger 2 years ago
5

I?m not sure what is changed here but the food was really really good the past couple times. Everything was hot, everything was... right, nice job crew! Read more

greg piazza 2 years ago
1

High level of incompetence at this location. The first forgot my order then gave me the wrong food TWICE even though I gave... them the receipt. They took the incorrect food and put it back under the warmer which has to be some kind of food codeviolation. Read more

ryan shephard 2 years ago
2

Usually this spot is good however, we ordered from Doordash and got stale fries and skimped out on the chicken strip and... shrimp.... also didn't give us any of the sauce we asked for. Read more

Jeena Velasquez 2 years ago
5

Best Popeyes location I have ever been too. The chicken was not greasy, perfectly crispy. The Mac and Cheese was soooo good. I... went in the afternoon on a Tuesday so whichever team was there, had their food prep on point. Plus they were nice, which isalways an added bonus. Read more

Jennifer Jones 2 years ago
4

If you order the family meal wings, you almost always have to wait 15 mins for it especially when you want all spicy. Sometimes... it?s not given accurately so double check order. Overall service is good, correcting orders with receipt usually doesn?t have anissue, sauces are good to ask when you order or before you leave with order because they will charge you for the saucesexcluding hot sauce. Great tasting food always, always love the freshly made food even though there is a wait, and parking issometimes limited if you eat in but experience is usually great. Read more