Reviews for Krispy Kreme in Concord, CA
I've been in a few times and it seems they prioritize the drive thru over customers in the dining room. Coffee is good and not... too hot. Donuts made fresh on site. Read more
My visit to Krispy Kreme this evening was awful, but it could've been worse! At least I made it inside, unlike the many people... who arrived after me, before posted closing time, and were not allowed in. As I was standing at the register, another employeewalked up to the employee helping me and apparently instructed them to go lock the doors. The employee helping me said, I'mpretty sure those customers walking up want to come in. I asked-did they just tell you to lock the doors? As I glance at mywatch, it's before closing time, and I confirm with the employee that they close at 9PM, the employee tell me-yes, but she wantsme to lock the doors so I can start cleaning. Turns out, the other employee is the manager! It was before 8:30PM and I was thelast customer they helped inside the store. They locked up the lobby and taped a paper on the entrance doors, directing everyoneto the DRIVE-THRU ONLY! As I sat in the parking lot, trying the donuts, I was informing the swam of customers marching up to theentrance that they locked the doors and are not allowing anyone in. I barely buy Krispy Kreme donuts once every 3 or so years.This year, with my 4 y/o by my side, we splurged and got a bunch of premium fancy donuts along with the plain traditional ones.Turns out, the fancy ones are TERRIBLE! They were rock hard, and the taste was disgusting! And later that night my kid threw upall over me and the living room, and it was all the krispy kreme donut she ate. At $2-3 a pop, and them shutting the doorsearlier than the posted closing time, I have to say this Krispy Kreme location sucks! I was sad when it closed. Was happy whenit reopened. But they can go ahead and close up shop again, I'll be OK with it! Also! Krispy Kreme's website has 'Hot LightHours' listed for this location but there is NO HOT LIGHT at this location! Read more
Their sign clearly stated that their business hours but no drive thru available during their business hours. I had to walk... inside and the size of donuts are not all same. Bought a dozen and 2 of them were smaller than others. Read more
Terrible customer service. My family was the only one in there, nobody at the drive thru. We were picking out our donuts and my... mother asked if there were any blueberry sour cream left, to which the worker said nothing and did something of a shrug. Likeeither answer yes or no? My dad then went to try to pay and the worker was prompting my dad to do stuff but wouldn't speak up.He would ask him to repeat himself, or that he couldn't hear him but he just kind of went silent instead. Don't reallyunderstand that. We weren't in there making ridiculous requests and it definitely wasn't busy. I understand if the workers areunderpaid but if you can't be somewhat cordial to a customer then maybe it's not the job for you. Also, it seems like thedonuts are so much sweeter than they used to be, it hardly qualifies as a donut. Read more
I love Krispy Kreme Dounts! The fresh hot glazed originals are the best but if you want a change here and there check out the... specials and download the app! I love the holiday ???? for my chubby inside self! We need one in Vallejo or closer... Please!! Read more
5 stars because....it is a donut shop!! Awesome large factory shop with the production line visible behind a glass wall. Kinda... fun to watch all that goodness slide down the line for production and sale. Great service even when we dropped in and purchased12 dozen for a group event. Staff was super helpful and wonderful. Read more
Not sure why this place has such an overall low rating, I found it kinda cool for the type of place it is. Spacious inside and... very authentic from the outside, place offers the verity of sweet temptations, filled with cream and crispy. Pleasant and fastservice and great scenery on the donut production conveyor (see pictures). For those doughnut lovers ? this is some thing totry. Read more
Just picked up a dozen donuts from the Concord drive thru. Highly disappointed. Firstly, the person taking the order was barely... audible and neither could she/they hear us clearly. Half the items we wanted were not available. And then, they put the 'holidaymini' sized chocolate glazed donuts with the other regular sized ones. To top it, the donuts were not even fresh. We don'tusually buy donuts so late in the evening, but it was meant as a surprise for the kids and the least you expect from a donutchain is fresh donuts! Read more