Reviews for Taco Bell in Commack, NY
The customer service here comes with flipping the bird. They refuse to take your order at the counter, insisting you do it... yourself at the kiosk. Then you can't find a menu item (featurd on a full display) on the kiosk. I called an employer over andthat person could also not find it. The employee then had to take my order at the counter!!! The ordering process ended uptaking 20 times longer than if my order were simply taken when I walked it. Read more
This is the last time I will ever come to this location. Drive thru and dine-in are both equally horrible. Majority of the staff... is rude, unfriendly or will just completely ignore the customers. Most of the time they leave half the order out, or messwhatever they decide to put in the bag. The dine-in area is absolutely disgusting, garbages and soda machines are overflowing,floor is so slippery, and every single table had some food left on it. The soda machines were so warm, no ice in either, andhalf the sodas were out. Read more
I understand times are tough. However the indoor dining area was filthy. Staff paid no attention to it, and when confronted by... customers, disregarded their complaints. Taco Bell's new ordering system left people wanting to pay cash wait longer thennormal. Several customer complaints and the manager was rude. Also they forgot items in people's orders. Read more
Second time I asked for and paid the $.70 for extra cheese and this is how I got it. How is this ?extra? cheese? It?s like they... give less cheese than normal when I pay for extra cheese. I even told them they forgot the extra cheese last time. Their food isnever made with care. It?s always poorly assembled with minimal ingredients. Hugely disappointing. Read more
The manager who is a male light skin Latino is the rudest and potentially dumbest person who has ever worked anywhere. I do not... eat here often and tried to order . As soon as he started to put my order in the screen with the menu disappeared and the ordershowed up. I asked to get that screen back and he could not do it. I asked to cancel the order to bring the screen back and heresponded have a nice day. I drove to the window to order and he was rude basically belligerent and told me i was mad annoying.He identified as the manager but refused to give his name. You just lost out on a $80 order. I know staffing is hard but toemployee this guy is a bad decision and will negatively impact your business. What an absolute disaster of an experience andwhat a disaster of a human being who needs to speak kindly to people not belittle them fornot being a taco bell menuprofessional. Good luck I will not be back Read more
There are frequent issues with consistency and quality of food, and consistency of service/hospitality. The employees typically... seem to be unhappy. I?ve never been inside this location and seen every table clean. There is a chair placed at the drive-thruwhere an employee sits and takes your order, likely due to the drive-thru speaker being broken. For a company that raked inalmost $2Billion last year, corporate should really be trying a lot harder to properly compensate their employees with betterquality training, more staffing, better pay, and equipment that actually works. It?s no wonder there are so many negativereviews. Do better, Taco Bell. Read more
Pathetic. I don't know who trains these people but I think putting napkins in the bag shouldn't be a difficult task. This taco... bell is by far the worst and most disgusting I've seen so far. Besides the super slow service, there's not a single employeethat cleans the place. Food all over the floors and on tables, garbage overflowing. and they get your orders wrong 90.percrnt ofthe time. I'll make my own taco slop at home. from now on.. Read more
This is a very good Taco Bell location. The orders are made accurately and quickly. The Taco Bell app is sometimes difficult to... use when customizing the order. If you don't add the item in after you customize, you lose that info. And you end up with theitem not being custom made to your order. Read more