Reviews for Dunkin' in Commack, NY

Go there every other day. Can't live without it.

Had to make a review, they were so kind and friendly!!

The girl took my order had already pressed the wrong button made an assumption of what I wanted, when I corrected it it was... still wrong when I got it. Just over an all around bad attitude for no reason. I believe it was because when I ordered Iinterrupted a conversation with her Co worker / friend. Read more

Only DD that sells the Lemon Filled Donuts. Does anyone else know ANY locations that sell such flavor?!

Good food but staff seems like they don't know anything about talking to each other or telling the customer there drink is ready... tho Read more

You were greeted as soon as you walked in. Everyone was so kind and it was super clean. The donuts were fresh at 6 pm. I will... by pass the 2 Dunkin' s by my house to come here. I even called a few people before I left the parking lot. Yummy! Read more

Not sure what happened to this location been here many times before but will never again. Rudest staff and manager. Young... inexperienced girl made wrong drink when advised started to make another but small size which effected the price. When Iquestioned should it be a large to match price they charged me she stated I'm not making another I already threw out one! canyou imagine saying that to a customer. I was so shocked I asked for manager and she said well someone else heard you order itwrong. This says to me Dunkin is not interested in providing 1st class customer service and satisfaction and these two employeesreflect horribly on the franchise. So in short this location will give you what they want not what you do if they make amistake. Avoid!! Read more

I go here because it?s convenient and to be honest, because it?s clean and the coffee is usually made very well. The only... drawback, which is a substantial one, is that the owner and manager have been very rude. One occasion, k-cups were purchasedthat were improperly packed with the wrong ones and they would not take them back and refused to refund it or exchange it. I gohere just about every morning for a cup of coffee. Today, I specifically ordered a ?hot? coffee and when I was brought a coldcoffee, I was being polite and didn?t want to make a big deal of it and said ?oh, I wanted a hot coffee, perhaps I didn?t makeit clear.? The manager responded ?that?s not what you said.? and walked off to remake my coffee. Now I knew that I specificallyasked for the ?hot? coffee and have been doing that for awhile because this mistake happened prior, I just was being polite andletting it go. However for her to state I didn?t say that when I did, and even to be petty about it is not good customer serviceon their mistake. Regardless, I took it after she came back and said thank you despite her rudeness. Outside of the completelack of courtesy and occasional rude responses from the owner and manager, this Dunkin? Donuts is well run. Read more