Reviews for Nespresso Boutique Columbus in Columbus, OH
Unhelpful staff. I went in with a question about descaling my machine. The man seemed annoyed that I would ask such a question... and told me to go to you tube and watch a video. I really thought they would be more helpful or at least nicer about it to theircustomers. I was going to buy some coffee but walked out. Read more
I visited this store once before, about a year ago, and everything was fine. We usually order our coffee online, but since we... were in the mall we thought we?d stop by. Right upon entering, the employee was incredibly rude and asked us (without anygreeting) to ?get out of the doorway.? That wouldn?t have been a problem if the counter wasn?t placed 4 feet inside of the door,and if he had welcomed us in with more than a blank stare before barking instructions at us. I should have left right then andthere, but I went ahead with an $80 coffee purchase. He wasn?t much more friendly throughout that transaction, either. They needto fire this guy and revamp the staff (based on the other bad reviews), or no one is ever going to want to enter the store. Icertainly won?t be back. Read more
I can't agree more about the customer experience. The employees are the worst. We're never ordering again from the store, just... online. We have had many orders placed at the store and we never felt welcomed, as if customers pick up coffee for free!Nespresso, revamp your staff at this store; they're chasing your customers away. Read more
If I could give zero stars I would. I was so excited to actually come across this store. I have the machine and have always had... to order online. My friend and I walked into the store and only ask a few questions and was treated like we were bothering him.We went about our business still with full intentions of a purchase when another staff member walked up to the gentleman thathad been rude to us and that employee, clearly were having a conversation about us with eye rolls and all. I grabbed my friendand we exited the store. I will never return and would throw the whole dang machine away if it wasn?t so expensive. I will neverreturn to this store. I was surprised when I read the reviews and seen how long this has been going on with clearly noresolution. Good luck staying in business with this economy, if this is how you allow your employees to treat your customers. Read more
I received a machine for Mother?s Day. The first time I used it water was all over my counter. Tried to use it a second time to... ensure it wasn?t a user error and water is again all over my counter. The customer service is awful and will not return mymachine. So incredibly disappointing and frustrated. Read more
I have never been so excited to buy 3 machines for my sisters and I. Instead I wasn?t greeted at all. In the wild we are living... in today I would think customer service would be more important than anything. Instead they are only worried if you are wearinga mask. I kept trying to ask questions about all the machines because it was very overwhelming. I had no idea about any of them.Instead she was so snotty and said she would not talk to we without wearing a mask. I told her I have a heart condition and havehad 2 heart surgeries that prevent me from wearing a mask. I began to take out my doctors paperwork that I carry everywhere andshe said ?I don?t need to hear about your medical conditions. To say I was shocked is a understatement. I have never been sotaken off guard or treated that way in my like. They should really pay attention to the people they are talking to. I will be incontact with the store and have contacted my doctors. It is completely uncalled for the way she treated me. Read more
Ordered my Nespresso Vertuo online and was nervous to order pods online. I stopped in the boutique and female worker was... thorough, friendly and efficient. She explained the different categories, ordering process and pod differences. She provided mewith a pre-labeled shipping bag to recycle the pods back to the company. Due to Covid, you could not taste test. No worriesthough, great experience. In and out. Invoice 84850385 Read more
Employees are rude as hell, they do not greet you act like a customer being in the store is an inconvenience to them. I thought... maybe I'd give it a second chance and it was just as worse as the first time. I rather just order online and pay for shippingthen walk foot into this store again. Read more