Menu for Nespresso Boutique Columbus in Columbus, OH

Employees are rude as hell, they do not greet you act like a customer being in the store is an inconvenience to them. I thought... maybe I'd give it a second chance and it was just as worse as the first time. I rather just order online and pay for shippingthen walk foot into this store again. Read more

Unhelpful staff. I went in with a question about descaling my machine. The man seemed annoyed that I would ask such a question... and told me to go to you tube and watch a video. I really thought they would be more helpful or at least nicer about it to theircustomers. I was going to buy some coffee but walked out. Read more

I visited this store once before, about a year ago, and everything was fine. We usually order our coffee online, but since we... were in the mall we thought we?d stop by. Right upon entering, the employee was incredibly rude and asked us (without anygreeting) to ?get out of the doorway.? That wouldn?t have been a problem if the counter wasn?t placed 4 feet inside of the door,and if he had welcomed us in with more than a blank stare before barking instructions at us. I should have left right then andthere, but I went ahead with an $80 coffee purchase. He wasn?t much more friendly throughout that transaction, either. They needto fire this guy and revamp the staff (based on the other bad reviews), or no one is ever going to want to enter the store. Icertainly won?t be back. Read more

I can't agree more about the customer experience. The employees are the worst. We're never ordering again from the store, just... online. We have had many orders placed at the store and we never felt welcomed, as if customers pick up coffee for free!Nespresso, revamp your staff at this store; they're chasing your customers away. Read more

If I could give zero stars I would. I was so excited to actually come across this store. I have the machine and have always had... to order online. My friend and I walked into the store and only ask a few questions and was treated like we were bothering him.We went about our business still with full intentions of a purchase when another staff member walked up to the gentleman thathad been rude to us and that employee, clearly were having a conversation about us with eye rolls and all. I grabbed my friendand we exited the store. I will never return and would throw the whole dang machine away if it wasn?t so expensive. I will neverreturn to this store. I was surprised when I read the reviews and seen how long this has been going on with clearly noresolution. Good luck staying in business with this economy, if this is how you allow your employees to treat your customers. Read more