Reviews for Dunkin' in Columbus, OH
I went there at 7:55pm. Online hours say they close at 9. App says they?re still open until 9. Sign on the door and drive... through say they close at 9. Lights are on. Workers are in there and donuts are out. Door is locked. Drive thru looks open butis closed too. At least turn out the lights and put up a closed sign so I don?t waste extra time after wasting time drivingthere. Read more
The manager threatened to fight 4 minor kids. These kids are respectful, responsible, straight A students. They are all college... bound. When I tried to speak to the manager I got hung up on. I called their corporate office and now I'm in the process ofgetting a police report filed. The manager is so tough when it comes to threatening to fight kids but is too much of a coward todiscuss the matter with an adult. So if I have to I will get her name if I have to have an officer present. Read more
At the "Drive-Thru" - Donuts were old and a Boston Creme donut was broken with parts of the side missing. We rejected this and,... talked with the person that filled the order and he appeared "put off" that we were asking for better quality in their productand service. What was he thinking when he selected the donut and put into the dozen box that we were purchasing? We will notgo here again - LACK OF QUALITY INTERGITY AND LACK OF GENERAL CONCERN FOR CUSTOMERS Read more
It's Thursday night, hours listed open till 9pm. I get to the drive 8:43pm and automated recording says they are closed. I call... and manager answers and says they close at 9pm but things shut down at 8:45pm. What?! If 5hat is the case do not put store hours9pm, but 8:45. Even so, i got there at 8:43pm. Very misleading and not right. I wouldn't have drove 8-10 min if the info statedonline close at 8:45pm. Unacceptable, I own a business and when we list hours we are open, we stay open as stated. Read more
This is unacceptable, how is there no one in the line but I?m waiting for so long just to not have anyone take my order, how is... it acceptable to give me random food when you forgot what my actual order was? You take my money hand me a receipt and then takeyears to give me my food and when you do it?s not what I asked for. Workers are absolutely rude and have no patience. Shut itdown Read more
Rude service, sea creature ice cream covered in peanuts & looks nothing like advertised. Had no idea it even had peanuts. No... vanilla ice cream available. No hot fudge available. Wanted a hot latte, got a cold latte. Tried to give me an old donut but Iasked for a new one & got my bag snatched & the window slammed in my face. Waste of a trip & $12. Won?t be back. Read more
Typically you place mobile orders because you?re in a hurry? This morning after pulling up to the window to grab my coffee I got... to listen to what seemed like a manager scold an employee for not giving a customer their change, as the employee is getting introuble she is laughing in the managers face while my coffee is sitting there getting cold. She didn?t even really acknowledgeme, she handed me my coffee and when I asked for a straw she kind of just threw it at me. This place might be under newmanagement, but maybe consider replacing your current employees. Read more
Not only do I come daily for a latte today I walk in the building and they refuse to take my order because the front register... wasn?t working but keep in mind they have a total of 4 and two weren?t working. the tall skinny black guy with a gold chainrefused to serve me!! he said he doesn?t have time to help lobby customers, and the other registers aren?t for lobby. registersdo the same thing honey!! Your staff needs to get it together. I have been a loyal customer DAILY for 3yrs straight. I?ve neverbeen treated so rudely!! Read more