Reviews for Donatos Pizza in Columbus, OH
Only customer in the place for the last half hour. They took my order and forgot i or my pizza existed. Writing this before i... even try the pie. Getting a gluten free crust so might update this later. Clowns in the back look half asleep and are beyondslow mentally. Read more
I work for DoorDash and went to this location to pick up an order. I received a text saying the order was ready, so when I... arrived, I went to the drive thru to pick it up. I sat there for 5-7 minutes without being acknowledged. Multiple employees madeeye contact with me and made no effort to come to the window. Eventually, I pulled around and went inside. Once I came in, Istill received no help. The one girl behind the counter just held up a finger. There was NO ONE else in the restaurant, and Icounted SIX employees by the time I left. After being ignored even after asking for help, another worker came out and asked whatI needed. I told him the name on the order, at which point he went back and started to mock my frustrated behavior with theother employees. I was speechless. Finally, a third employee came out and asked what I needed. I repeated the name on my orderand she finally went back and got it as another employee said, ?It?s been here the whole time.? She told me to have a good nightand when I didn?t respond to her (out of frustration), the first employee laughed and said, ?Ooo, he?s got an attitude? and theyall proceeded to laugh at me again. At this point, I walked back in and voiced my frustration at the lack of service and lack ofprofessionalism before I left. I have never experienced such collective rudeness in my life at a restaurant. UNACCEPTABLE! Read more
I order from here ALL the time usually pick it up..tonight after work I wanted delivery call at 8:39p pay for it over the hone... after being juggled through 2 females 1rst one was rude & she couldn't hear..2cd one told me it would be 20 min then followed upwith 40 then hung up!! Call back to get a man on on the phone he then tells me he doesn't see my order at all!! Then I have 2choices a credit back to my card or another 15 min wait for the guy to deliver my food that didn't exist!! I then ask to speakto the manager guy puts me on hold noone picks up after 5 minutes! Hang up call back the SAME guy answers only says HELLO handsthe phone to manager Mason...he then makes excuses as to why everything was a "miscommunication" then says that these peoplewere trained the best possible way I said clearly not on customer service...and then I had to ask for any type ofreimbursement!! I was told %50 off I'm just blown away!! I understand short staffed I do but no brain cells I don't why evenanswer the phone in the 1rst place! Best part I live across the street from Easton it's still not here & been a whole hour!Terrible Read more
Thicker thin crust single meat lovers 7 inch pizza was terrific. Easy to order online then go thru the drive thru to pick it up.... I like their salads, subs, meatballs. Read more
I love this Donato's! I order the cauliflower crust and its one of the best gluten free crusts around. But I had one particular... experience today- I always order the same food with the same customizations, but when I pulled up, I had apparently ordered alarge thin crust (normal gluten-filled one). Went back to my app and that's what it said there, too. I have no idea how, eitherI managed to select a large pizza off of my "order again" or the app glitched. I asked them if I could possibly get a refund orpartial refund, even though it was literally my fault, and they gave me the full refund! It honestly made my day. Read more
The bets customer service! Last night, our flight to Columbus got delayed so many times, we did not get in until after 10. We... were hungry! The manager of Donatos was accommodating and so understanding! We appreciate you all.. thank you!! Read more
Fast and friendly. Pizza and subs were prepared as ordered. We dined in and the dining room was in order. All staff members... were friendly and efficient. I wish Donatos offered Coke products instead of Pepsi, but those are the breaks. Overallexperience at this location is 9 out of 10. Read more
This is is the third time that ive had a terrible experience from this location! I?m glad today was my final time since I used... up the rest of my credit. The lady I?m assuming is a manager was completely rude to me as well as her staff as if they weren?thuman beings. She made me feel as if I was a burden being there. Not sure if she was having a bad day or what. I will only go tothe Oakland park location from now on if I ever want donatos. Read more