Reviews for Five Guys in Columbia, MD
I never learn my lesson from this restaurant. They never fill up my fries when I order online. I am paying $7 for fries that?s... not even filled up all the way. Employees are very unprofessional. There needs to be new management in this location it?s just amess and disorganized. Nobody should have to wait 30+ minutes for a burger and fries. Read more
Every time I go there I order a very basic thing. I always wait at least 20-30 minutes for it to be ready. Plus it?s SO... overpriced. $15 for a simple hotdog and small fry. Read more
I love five guys but I will never eat from this location again. I placed a mobile order and according to my receipt my order was... ready in 7 minutes. That is great service...unfortunately the reality is that I did not receive my order for almost an hour andonly after my wife asked to speak to a manager. The manager apologized but that was all. This will be the last time I eat here. Read more
My husband make a on line order. It took him an hour to get his food. The employees was taking there sweet time. Not to mention... the front of the house had food on the floor , and in the fry station. One employee was on her phone. Read more
I'm Amazed by how this restaurant still gets a 4 Stars rating.This is one of the worst burger places I've ever ordered from. My... order was: Cheese burger, regular fries and diet coke and I rate them as follows: The Burger: 1/5, you can smell the raw beeffrom the burger, the bread is soaking wet with oil and smell of raw beef. Fries: 2.0/5, tastes a bit funny maybe old and toooily. Diet coke: 2.5/5 mixed a good amount of water. Service time: 2.0/5 , was longer than expected (10~ 15 min) and no onecalls you when it's ready. Packing: 1/5 the burger was tossed along the fries with what seemed like a used napkin and the paperbag was soaking wet from the fries oil. Overall: 1.7 Final verdict: steer clear until they do something about them burgers. Read more
This is the second time I?ve ordered ahead here and ordering ahead does NOT speed up the process. Staff are slow and unbothered.... Saw one worker take a photo of fries while people waited today. Ketchup packets were OUT. My pickup order was more than 15minutes late and there is no reason, because people have walked up, ordered, and had their orders filled since I got here but Iplaced my order 10 min before pick up time. Staff pretty much have glazed looks on their faces and are disinterested incustomers as well. Please retrain. Read more
This is the worst run five guys I have ever been to I used to manage five guys and I know what it takes to run a busy store.... There was a big line and the lady at the girl was only putting certain burgers on the grill to order instead of filling thegrill with burgers and having people at the table to assemble the rest of it as they go. I waited 35 minutes for a plaincheeseburger and a double cheeseburger while they were passing out everybody's numbers who came after me and I had to talk withthe guy doing the fries twice to be like hey where's my food it's been 35 minutes. It should not take more than 10 minutes toget your food even if they have to cook the burger from raw to cooked. This is absolutely ridiculous this is not the first timeand when they gave me my food this is what I got. See picture below. Not even put together correctly just slapped on there thisis a true one-star review Read more
My wife order cheeseburgers by Online and What kind of cheeseburger is this? Someone can tell me who is making Cheeseburgers... with out bread? This is ridiculous, bad service Read more