Reviews for Dunkin' in Columbia, MD
this dunkin used to be good, but now they are too disorganized and slow. my online order (one coffee) is always incorrect and... always takes 10+ minutes to make. its always a headache to order from here. Read more
I'm very disappointed to have to leave this review. But after weeks of poor service and the experience I had today I see no... alternative. Last week, my order was slow and incorrect but when I pointed out that it was incorrect they made a new drink whichI happily accepted. Today, I ordered a pumpkin creme cold brew and everything bagel bites through the mobile app at 7:04am. At7:24am they asked me if they could help me with my order. I told them my name and order. The barista produced a beverage frombehind the counter that was visibly not what I ordered (it didn't have the creme on the top). I told her that was not my orderand she insisted that it was. I repeated that I had ordered a pumpkin creme cold brew. She told me that I ordered it wrong andthat it said brown sugar/pumpkin cold brew. Which I said is a pumpkin creme cold brew. Another employee overheard the exchangeand said that it was just missing the creme on the top. So she took the melted mess of a drink with congealed sugar solution atthe bottom that had been behind the counter for I do not know how long, added the pumpkin creme without cinnamon, and handed itto me. Already running late and not wanting to cause a scene I accepted the drink and left incredibly disappointed. Read more
Basic coffee and donut orders regularly take 20+ minutes to complete whether you order online or in store. No drive through.
I've been going to this location for years (since 2018) and after renovations and new staff, this place is on point. Shoeb... provided A+ customer service from Day 1. He ensures the food and drinks are done exactly the way they are supposed to be. Don'tget rid of this man, as he is carrying the location to success. Read more
Went here today for a bagel. It was so stale I returned it! This has happened several times. Until they stop selling day old... stuff mixed in with the fresh I'll go elsewhere. It's a shame - this used to be a good place. Read more
I?ll never understand the popularity of this place. Lousy coffee and days-old baked goods loaded with preservatives and soaked... in sugar. Read more
Used to eat here about 4-5 times a week for a few years while going through college. Service was fast and friendly. Until... recently things started slowing down massively to the point where the last 2 times I've gone in, I've left empty handed after 10minutes of standing in line with 12 other people and absolutely no service. Possibly the worst customer experience I've ever hadanywhere. Read more
This store is so dirty new ppl so disgusting and disrespectful. I like old workers.. well done owner your business going slowly... down the drain.. Read more