Reviews for Taco Bell in Colorado Springs, CO
I don?t usually leave reviews but this time I feel like I have too. We waited inside for almost an hour while we watch people... not work or move slowly. While I understand being short staffed, generally everyone works together to get food out in a timelyorder, here one person spent about 20 mins sweeping while only two people worked on food orders. They finally had our orderready but the girl stopped to chat with a coworker before calling out our name (with our food in her hand). To top it all offthey messed up our order. Having worked fast food service before the service at this location was awful and very frustrating todeal with. Read more
Why do I keep coming here? It?s on me at this point. This is consistently the slowest drive thru of any fast food restaurant... I?ve ever been to. I?ve tried three times over the last month and every time it?s been a 20-30 minute wait. I kept thinking itwould eventually get better, but that is apparently not the case. And they have a sign up tonight saying they are closing at10pm. I?m guessing they have a really bad manager and they can?t keep staff so everyone is new and keeps quitting. Go somewhereelse. Corporate needs to step in and fix this location. Read more
Great location and recently remodeled. Lots of tables and lots of room. Unfortunately, the took out the outside seating and have... not replaced it. The kiosks were easy to use and the food came out surprisingly quick. We will definitely stop here more often. Read more
Friday night 9/9/22 the crew was very short staffed. They were working so hard and we're sooooo polite and kind. Fresh and... delicious! Amazing workers!! Seriously filled my heart and broke it at the same time with how hard they were working and how sokind they were. I didn't have more than $2 cash in my wallet but I would have given them so much more as a tip (though they arenot supposed to accept them I guess?). Great team. Thank you so much. Read more
Absolutely ridiculous. I understand a slip up or two sometimes, its fast food, it happens. That said, I've ordered from this... store maybe a dozen times or so this year, and I think I've gotten what I ordered maybe twice. Edit- returned to get my orderremade, Valencia did an excellent job of making sure I was taken care of quickly and professionally, with a smile. For thisreason, updating review from 1 star to 4. She is absolutely a credit to the store. Read more
I understand that staffing is low in a lot of places but I still believe that the staff that are there should be giving 100%. We... did a mobile order for this location and showed up to a short line in the drive thru. When we got to the ordering box, we wereinformed they didn't have 2 of the items we were able to order online. We decided on substitutes and proceeded to the window. Atthe window, we were informed the restaurant didn't have any large cups. Finally, after talking to a manager, the guy at thewindow gave us 3 mediums and 3 smalls in place of the large drinks we ordered. Then, after several minutes of waiting, we gotour order. Fortunately we decided to check it before driving off. We were missing one of the items we originally ordered. Wewaited a few more minutes and finally got that. On the way home, we discovered we were actually missing more items than weoriginally thought. It was only the cinnamon twists so it wasn't worth going back. As compensation for the wait and the hassle,the guy at the window handed us, basically threw at us, a couple of coupons and gave a half-hearted apology. I think we willfind another location to do business from now on. Read more
This place sucks. Slow service and the food sucks. I just ordered 10 tacos I they almost have no meat? What the heck is that... about. You have one job. How are you going to give customers food like this. Plus I'm expecting a regular crunchy taco withground beef not steak chunks. Read more
This location has gone to an almost "touch-less" business model. The drive-thru is always very long and very slow, the pickup... orders are always late, so people are standing in the lobby, and now they want you to order exclusively from the kiosks that arein the lobby, so you don't even interact with anybody in the building. For some people, that's fine, but it is nice to actuallytalk to an employee and make sure they understand your order, especially if you do a special order. Also at this location, theyhave been out of mild sauce for quite a while. Read more