Reviews for Pizza Hut in Colorado Springs, CO
This was a terrible experience, the order was delivered an hour and a half after the estimated time, the driver didn't follow my... delivery instruction which wasn't that bad at all, and they forgot to include the marinara with my bread sticks, which prettymuch makes them in edible if you ask me. They said they were under staffed which I understand but the lack of quality and careis just too much if you ask me. Read more
The pizza was excellent; the service was not. I walked in the door and someone from the back yelled we will be right with you;... they were not. I waited and waited and waited, got tired of standing so I sat down and played games on my phone to pass thetime. No one came out; no one bothered to check on me. Another customer came in waited and waited and waited, until she finallygot tired of waiting. No one came out; no one bothered to check on us. She saw what looked like her order in the warming oven soshe checked and it was hers. She left a note that she picked up her order and she left. So, I waited and waited and waited andanother customer came in and he waited and waited and waited. No one came out; no one bothered to check on us. He finally gottired of waiting and decided to keep opening and closing the door to keep the door bell ringing. After a while of this, someonefinally come out and I told him the lady left a note that she picked up her order, the other guy was helped, and then the personwas going to go back into the back. I said hey is that my order sitting in the warmer? They checked and said yes and I finallygot my order and left. A gray haired man kept getting orders ready and placing them in the warmer without checking on customers,including 4 other people in the back. I ended up waiting 45 minutes for my order that was sitting in the warming oven. Thisvisit created a memorable experience, but I DID NOT leave feeling happy, valued, and/or cared for. Read more
Isabel was absolutely amazing and went above and beyond for customer service. There was a issue with the Pizza Hut app but she... fixed the situation personally and really put us first. Pizza Hut, Isabel is an amazing worker and should get a raise or at thevery least a bonus. She went above and beyond! Read more
Horrible pizza place we used to go here all the time and now is just pointless repeat multiple times of how we want our order to... be and we get what they want pizza practically had no sauce they have been greedy with sauce and they?re pepperoni they spreadout acting like it?s full disappointed in this Pizza Hut never again was one of our favorite place to go to but now we decidedno more finding a better place now so upset Read more
What business won't take $50 bills I was shocked! I guess they don' t want your money! Super bad for business! I think they... should give the manager position to the nice lady from last month that took the 50 bill! Shes better for business! Amanda sucksjust as bad as this pizza hut! Read more
Amanda asst manager is great and always polite no matter the circumstance. But this store is always short staffed. This past... order took two and a half hours to deliver. I got the notification that my order was out for delivery over an hour afterordering and it took over an hour to actually deliver to me. The food was not edible. I have called multiple times asking forthe owner to call me. They don?t. The owner obviously doesn?t care about customer service, making things right, or helping outstaff at their store when short handed etc. so now I have to do a dispute thru my bank because the owner can?t be professionaland handle their business appropriately. It?s too bad because I really like Pizza Hut when the food is cooked properly and hot.This is what the pizza looked like when it got delivered. My kid took a piece and they it away because it was no good. Read more
Nice gentleman at the counter I waited outside and he brought the pizza to me just didn't get them cut all the way I used a... pizza cutter on it but other then that awsome service true to a pizza man's service Read more
If this store got rid of Renee and Amanda this shop would thrive. As long as they're in management this store will stay short... staffed and won't be able to keep a good team. The higher up's need to see where the problem is if they want to keep this placefully staffed. Getting rid of those two will be the best thing they've done for that location in a long time. Read more