Reviews for Wendy's in Collinsville, IL
Without fail every order of 10 piece nuggets is missing 1 nugget from every order every time. Hard for them to count easy for... them to steal food someone else paid for. Must think every person don?t have the time to complain. Read more
Try the breakfast, you won?t be disappointed. The man that works the drive threw in the morning is awesome and the food is... great. Try the maple bacon chicken croissant and breakfast potato?s, so good! Their iced vanilla cold brew is also so good. Thedrive threw is a little slow but it is worth the wait to have a crispy breakfast. Read more
Doors locked at random times that don't match their posted hours, no signs indicating temporary reduced hours or anything.... Drive-thru was also wrapped around the building, leaking out into the road. I see a couple of options here: hire moreemployees/raise your wages, or give your existing employees more hours by having more staff during busy rush hours like Fridayevening. Read more
Apparently they now close the dining room at 4 Woulda been nice to know before we ordered. As we had to wait over 20 min in... drive thru. App sure claims they are open inside. Had an awful experience at this Wendy's last winter, today was first time backsince Dec and it is our last trip. Read more
I hate to be that person but, fast food is supposed to be, ya know? fast? There wasn?t even a crazy big line, I had to sit at... the damn ordering box for at least 15 with no apology or anything. If there was a reason for this, I understand but to me itjust seems incredibly lazy. Read more
I placed an online order and chose the carry out option I got to the restaurant and they would not even come to the door they're... waving me away from the door so I called the restaurant and she said they were shorthanded and they couldn't even have anybodywalk the bags to the door so I had to wait behind about 6 cars in the drive-through when I preordered the food and it wassupposed to be ready when I got there. If there's no one to do a take out order then that option should not be available whenyou order your food on the app. Read more
Not good! We were there a little after 11.00am and went in to eat. The fries were COLD. I requested fresh fries and the woman at... the counter rolled her eyes at me and gave me attitude about it! Like I was to stupid to know that they were cold. And thebathroom was FILTHY. Will most certainly NEVER go back! Read more
Worst place and customer service . Employee screamed at me coz I didn?t hear what they said thro the drive thro and was trying... to confirm what they said she just snapped on me to hold on ? another thing they shorted 2 orders delivery missing 3 wholeburgers and when I tried to confirm the order she was giving me attitude and slammed the window in my face ? it?s that oneparticular big AA chick with braided hair she?s the worst of all the employees ?: If u don?t like ur job go find another one ordon?t even work with the public plus the store is filthy and they are very slow and very unorganized? this store need newmanagement and new employees who?s really worthy to take care of customers and their good too Read more