Reviews for Chipotle Mexican Grill in Colleyville, TX
I used to work at this location, it was the cleanest and most well managed Chipotle in probably all of DFW when I worked here in... 2019. Ever since the old manager Servando apparently left, and this new guy Brad took over, it has completely ruined the place.I refuse to ever come back here again, nothing is ever made properly, the place is always dirty, the new employees are rude, Itruly don't have enough bad things to say. I sincerely hope that upper management sees these comments and returns this place toits former glory. Read more
I worked at Chipotle for years and it is one of my favorite fast food restaurants and enjoy contributing to it as working with... this company gave me insight to how much they care about their employees?However, this was my very first terrible experience asa customer. I ordered and everything was fine until I ordered my sides and the ?manager? Brad said he was going to charge me forthe sides which is weird because I had not ordered a large tortilla, guac, nor extra meat (which are charged items), I told himthat that was untrue and that I had worked at Chipotle and knew what I can be charged for. He became very combative and said hehad worked at Chipotle for 6 years and that they charge for sides, (btw there is also no sign saying they charge for sides andhave been to this location prior and have never been charged for cold sides) ? I asked the cashier for his name and she gave mehis first name and said she couldn?t give me his last name? I paid for my food, went to get my drink and could hear them talkingabout me? I felt so humiliated? considering he is a Manager and therefore a leader he has set a very low example. As an officerin the Army, I have led and have seen others lead soldiers and understand good leadership when I see it and the way I wastreated here in no way displays good leadership by management nor a good example to its employees. Read more
Food is good if it's available, they've run out of chicken 3 times during peak hours and had to wait 20 minutes. What gets me is... that they run out and don't even have the grill going to cook more. Not a good idea to run out then all the sudden startcooking. Not sure what's happened with Chipotle but as a whole they've gone down hill since Covid. They make you stand and waitbecause they do online orders first, always out of food, and eating area is always dirty. Read more
I wanted the new steak for my salad but they only have enough for 1 serving. So I ask the nice lady attending the line if there... was more fresh meat in the back. The cooked reply right then its as fresh as it gets. So I switched to chicken but im not comingback to this location. Read more
Will never go back. Bad experience and tried to get to speak with store manager. Had to go to a central customer service area.... They took my info and never heard back from anyone. Went to the store a few days ago. Finally spoke to what I was told wasthe manager. A young 20something guy who folded his arms and swayed back and forth as I talked. All he said was sorry youhad a bad experience. Didn't care at all. It is what it is so I adopted the same attitude to the shop and it is what it isas I spend my $$ elsewhere. Read more
I haven't been to Chipotle in several months. A simple bowl with a drink and guacamole was $17. Geez! I was very surprised. ... $2.90 for a soda and $2.60 for reasonable scoop of guacamole. Seriously? Talk about sticker shock. My sister's dish was $19. Ibelieve this is considerably overpriced. That is why it gave you 2 stars. Read more
The food was an absolute disappointment. It?s not usually this bad when I go, but this last time was disgusting. The quesadilla... wasn?t burnt but tasted charbroiled and like it had some sort of gas flavor to it. The chips were stale and the guac tastedhorrible and was brown and very chunky like it wasn?t mixed up at all. I would recommend trying another chipotle locationinstead of this one. Read more
Worst burritos ever - ordered 4 burrito via Uber and they are tiny and terrible - $46 for 4 of these is a joke