Reviews for Panera Bread in College Station, TX
Horrible customer service... Ordered 2-Strawberry banana smoothies and requested that 1 be prepared dairy free. There were no... markings on the cups to lD the dairy free smoothie. I called and spoke with Ben who said he was the manager. His response wasvery nonchalant, saying that they do not have any guidelines in place to ID dietary drinks. Read more
paid 5 bucks for a smoothie and another 5 for a kids grilled cheese. the grilled cheese was cold and soggy and came with a tube... of strawberry yogurt covered in old food and dirt. the smoothie tasted awful. my friends liked their soup and pizza though. Read more
Did curbside, took them 30 minutes to bring food, but had to call them and remind them I was there. Couldn't go to drive... thru, it was closed. Probably won't go back, horrible service. Read more
I ordered online and they forgot to put my soup in the bag. When I called, they told me I need to go to the shop for my refund.... Why would I select delivery if I wanted to go to the shop? Read more
Really disappointed....I chose your store for a reward breakfast for my team and part of my order was left off....that's not the... problem....the problem is I not only have the inconvenience of a missing items on my order but also when I call to simply get arefund I'm told I have to come back to the store to get anything done about it....never asked my name....just asked ...should Iadd your name to the board? I'm a manager for another local store and had a tremendous amount of catering so returning was notan option.....maybe something can be done to make fixing YOUR mistake more customer friendly. Read more
Always good and quality food. Service is fast and friendly. Panera is also always consistent too so I always know what to... expect. It's not necessarily the cheapest place, but any extra spent is well worth it with fresh ingredients and great taste. Its so great to get a quality meal at the speed of fast food that tastes great. Read more
Customer service is horrendous. It was my first time having Panerabread and I am never coming back. We ordered online and they... most likely gave the order to the wrong person (when I got there, my order was nowhere to be found despite getting a messagethat it was done). The workers never ask if you need help, they tend to ignore you unless you really make it a point in askingfor help. I was told to wait 5-10 more minutes for my order when I first arrived (since the kitchen never "put it out")-- whichI patiently did. I was courteous and never really pushed my order since Ive worked in the restaurant industry before; I tried toask an older lady worker if they could check up the order since the order was supposed to be done 20 minutes ago, only for herto roll her eyes and shut me down, saying that "It's busy. Go sit down and wait". Thus, even if they do acknowledge you, theirtone is very disrespectful (am I customer paying for you to treat me like some dog?); if you don't like working there, no one isforcing you to. The manager ended up redoing the order for me since someone must've gave my order away. I ended up waiting foran hour for mediocre food despite having placed it ahead of time. Guess what? They forgot 2 sandwiches. Family pack was $33 andsupposed to feed a family of 4. Attached a photo, "that" is worth $33? I could make a salad and some sandwhiches for way less.Expensive and not worth it, waste of time. Just a warning to anyone who wants to go. Read more
Nice for a quick bite to eat or to relax and enjoy. Nice for family, friends or eating solo. Nice for groups or small business... meetings. Order through kiosk or through app. There is a all you can drink program as they have great drinks. If you are amAmerican Express card holder they normally have offers for Panera Bread sometimes. ENJOY! Read more