Reviews for The Burnham in Cleveland, OH
The waitress was nice and good at her job. However, the food was absolutely disgusting. I got the omelet and it tasted like sour... milk. My friend got the pancake and it tasted just like PAM spray and that was it. I was severely disappointed but they didcover our check and we did not have to pay so I do appreciate that. Read more
The breakfast buffet was delicious. When I asked them to refill the fresh fruit not only did they bring out a fresh fruit salad,... they asked if there was any fruit they could bring for us. My husband is a vegetarian and was very impressed. Read more
Friends of mine and I came to dine at The Burnham around 5pm on in the middle of the week. We were lucky enough to have been... seated and served by Ryan Sulak. This guy hustled! There were other servers and staff around, but this guy was the only onemaking sure our experience was enjoyable. The food was great! But the service was exceptional. It is pretty rare to find peoplewho love what they do and those who truly care about making the experience great every time for every customer. Ryan exceededour expectations! Thank you, Ryan- we'll be back! Read more
The service was great. Was very convenient eatery place if staying within the hotel. The prices are a bit higher than expected... especially with the portion size. I would've liked for the menu to also had more of variety to set apart from the otherrestaurant/bar within the hotel Read more
The food was great. The staff was even better. The atmosphere was modern but still cozy. My only complaint was with the menu.... While the menu had great items, it was limited. Read more
I disagree with all the negative reviews! We went here for Easter brunch and it was amazing. Service was so fast, and they were... very accommodating of my Celiac. I asked if they could make gluten free french toast and it was no problem! They made it in adedicated gluten free environment so I knew it was safe. My friends loved their food too, and we were in and out of here in anhour. Highly recommend and will be going back! Read more
In decades of travel all over the world, the buffet breakfast at this Cleveland Downtown Hilton Hotel ranks among the worst. The... service was almost non existent. Asked for coffee, got coffee and waited for cream which was delivered but was almond milk notcream. The eggs were inedible dry. They ran out of cheddar cheese for omelette. Goat cheese was the alternative. Still dry! At$25 p/p this is a rip off. They need to improve quality of food and if they are short staffed sear only those they can serve. Read more
The staff was very nice and attentive. The place nice and quiet but most importantly very clean. Not impressed with the food, i... got the chicken with pasta which was a little salty not a $24 portion, not enough food for the price. Definitely not worth$24. Coffee was basic and only half and half creamer nothing special. Again the staff was making up for the food, Very nicefolks. I asked for a dessert i saw on the online menu but they didnt have it. Since the desserts on their paper menu didn'tsound appetizing and lame coffee, i asked to take my food to go. Their online menu needs to be revised/updated. Read more