Reviews for McDonald's in Clermont, FL
If I was able to give a 0, I would. I have never been treated so horribly by a "manager." The 1st Window person completely... ignored us when trying to pay. I proceeded to the next thinking, I guess I'm supposed to pay there. The girl at the window tried2x to give us the wrong order. Finally realized what was ours, asked the "Mgr, does that mean its not paid for?" I said, No, wehave not paid yet. The Mgr starts yelling at us we were supposed to pay at the other window. That's great, now there's a line..She looks at the phone that needs to be scanned to pay.. Comes back, "Your Card is Declined, you have to pay at the counter."She nvr scanned the phone. Not sure who she was talking to~"They say they already paid!" Me: "No. I Clearly stated we haven'tpaid yet." Manager Rude, Aggressive & a Liar! Which is it? The Card You Never Scanned was Declined or I Said I Already Paid forthe Food? Which I clearly stated that I hadn't, before being berated by you that I should've paid before. She grabbed the food &says here.. Free Food From McDonald's isn't worth being Abused! I didn't ask for anything free. Just talk nicely. Get Rid of theManager working the window tonight!! Read more
I waited way too late long for a kids meals. Had me pull up and wait in the side. After 20 minutes an employee came out with the... food and forgot the sauce and the toy. Came out again gave me the sauce but forgot the toy. Finally went it with the food hadthem remake it. The manager never even apologized. Their rude and the service there at that location sucks. Never going back tothat Mc Donald?s again. Read more
This store itself is the worst run franchise I've ever seen. They are constantly closing the store without any type of... notification. How are you going to advertise that your open late and close at 10 pm, know that's a very busy time here. Or howabout today we did a mobile order cause the app said they where taking them. Charged us and all just to get to the store to seethey are closed to the point they blocked off the entrances to the parking lot. Call customer service and all they can do issend an email to the branch to contact me back about a refund. This place is garbage ran and needs a full replacement. Read more
Google and signs on door all say 24 hours, but they?re closed at 1:20am. Drive thru has cones blocking it despite workers being... present. Read more
I don't know what was going on here the night we went-- but there were cones blocking the drive through and signs on the door... stating that the lobby closed at 9:30. We were told that we could place a mobile/door dash/uber order but couldn't order inside.So we placed a mobile order and had to wait about 15 minutes, as they had A LOT of orders that they were working on. The goodthing about the minor inconvenience of having to order through an app was that the food was nice and hot and they didn't mess upany of the sandwiches (we get quite a few customized sandwiches), they didn't forget the sauce, and the staff was very nice. Read more
So I went to is McDonald's because it was the only one open at midnight when I got out of work. I expected to wait at the... drive-thru for quite some time so I wasn't worried about that part I ordered my food they repeated the order right back to meeverything was right in my bag until I took out my fries at the window. My fries was soggy and cold. When I went to go ask forfresh fries everyone left the window three people looked at the window to see I was still sitting there but never came to thewindow to see if I needed anything so I waited a minute more when someone realized that I was not leaving the window they askedif we needed anything and I had to ask for fresh fries I had to wait 2 minutes for the fries which by then everyone inside wasgiving me a attitude rolling their eyes at the window after 2 minutes getting my fries my fries had NO SALT... I've worked at aMcDonald's before and at that point if you have several managers on staff at midnight then your managers should know how to takecare of your customers I will not recommend this McDonald's to anyone after midnight... Management on staff... Over 6 peopleworking or not working... Read more
Really? Who started eating my fries before giving them to me? When you pay for a large, you should get a large. This is more... like a small-medium ???? 3 stars because sometimes they're good, but they usually screw you on fries. I've never had them dothis bad though. Read more
Unprofessional we paid for our food and went in the drive thru with our receipt for the manager to yell out loud card declined... card declined over and over a bald head lady then when i show them the receipt its pull up to the end of the drive thru we?llbring it out like what? I said my card didn?t decline then they take their time to bring two meals to us ! I clearly said hotsauce for my burrito and i leave to my destination to find not one drop of a hot sauce or mild packet ! They need to do betterseriously and stop hiring idiots ! Read more