Reviews for Smashburger in Citrus Heights, CA
Horrible customer service and not sure what's going on with the cooks! I ordered a hamburger with mushrooms Mayo ketchup and... mustard. I got home and noticed it was dry and had no sauce so I called and spoke to a lady who said she was the manager sheinsisted she was the one who made the burger and she had made it correctly so I said I would bring it in and show her myself. Igot back to smash burger and they had my new order ready, I'm 21 years old and just started ordering food myself (sad I know) soI grabbed it and got into my car. I opened the burger and it looked like this...mind you I did not ask for extra. The "managerwas very intimidating so I just left it at that and ate as much as possible because I was not going to just waste food.. Read more
Haven't been here in about 6 years but was craving my favorite burger "the sin city burger". Mouth watering, craving, we arrive... and nobody knows what it is. The cashier has me remember from 6 years ago what's on it, and I did, and I had to do a "createyour own". It has an egg on it which surprisingly they had on hand so... after 2 burgers, my husband got the new overpricedbrisket burger which was burnt including the bun, 1 fry (that was old), 1 plain tots and a soda it cost $37.05!!! Seriously!!For that?? I realize inflation is a thing but my God! I see why we were thee only customers in there! Guess it'll be another 6years, if at all! Read more
I came an hour before closing, it's empty, 3 employees and it was about 5 minutes to get my food. Everyone was very polite.... Everything was spotless. Read more
Went to the Roseville location a couple weeks ago. It was spotless. Very impressed. The Citrus Heights location was absolutely... disgusting. Most tables were dirty, all garbage cans were completely full. Broken boxes with stuff just stored in therestaurant. Will definitely not be returning. It?s worth the drive to Roseville. Read more
Pre-pandemic this used to be one of my family's favorite burger joints, especially since they offer gluten free burger buns and... knew our names and favorites ahead of time! Plus the food was consistently good. But when the pandemic hit this place wentdownhill fast. I'm guessing it was some kind of management issue as there were never enough employees and a lot of the ones theydid have really seemed overwhelmed. The food wasn't great anymore even if you ordered ahead, and the wait time was absolutelybonkers. Seriously our last order in 2021 took 45 minutes! So we decided that until it got better we'd go elsewhere. We've beenkeeping an eye on reviews and since it looks like there are more positive reviews we decided to at least try again. Glad we did! We ordered online and went to pick it up. The food was already there and ready, and it was back to the same quality as it wasbefore. The girl working the front was nice and friendly, and the place is renovated. Hopefully they're paying the staff welland giving them more hours so this kind of service can continue. Read more
Felt like the cashier was put out having to take our order. Wanted 2 shakes but were told the shake machine was out of service.... We sat at the one table that was clean in the empty restaurant. Sounded like the kitchen staff was having a good time. Lookedlike they were filling many door dash orders maybe that's the better way to go. The food was good. Read more
The First time I came here I waited 50 minutes for a cold stale burger, after I vocalized my complaint they offered a burger on... the house the next time I came in. The DINE IN experience is much better. It only took 10 minutes for a hot delicious burger andthe place is clean and has well lit seating. The specialty smash and accommodating staff changed this place from a 3 to a 10!???? Read more
My order was completely wrong! My fiancé avocado burger was dry, no smash sauce, with 1 pickle, no avocado, no red onions no... mayonnaise at all in which I ordered. My burger was dry also! We only ate the burgers because we were really hungry and haven?teaten all day, but I won?t be going back here anymore , if I wanted something as dry as that burger I would?ve eaten paper! Read more