Reviews for Heckel's Family Restaurant in Chippewa Falls, WI

Waitress was exceptionally attentive and excellent at her job! Nice friendly atmosphere! Only open from Thursday to Sunday now... due to staff shortages! Read more

Would have rated higher just because I know they're very low staffed right now but a $15 country steak should not be 2mm thick,... all you could taste was the breading, a bit better training in the kitchen would probably benifit not only the customers but thecooks that want to put their passion into the food. Read more

Slow, uncaring service. Rude staff, our server seemed high, and our sandwiches were cold. The only thing "hot" was the house... sauce on the Philly. My wife ordered the Reuben, and the cheese had literally congealed back to a solid state. Waitresses weretoo busy on their phones. From my window seat you can literally see one of the Waitresses put a finger up, gesturing "1 second"and continued texting! My food ain't getting any hotter! I kept retrying, I really wanted to see this place improve, but after6 or 8 or even 10 months nothing has improved. This happened about a year ago, but I thought there has to be some kind ofchange, and surely there was. All the way down hill. Read more

Found this nice place to go out to eat. Started out with the cheese curds which we're amazing. Had the meatloaf which was... perfect and perfectly cooked. My grandma had the corned beef skillet which she liked. The service was excellent! (Mikalya)Dessert was delicious! Definitely a do over. Read more

Decided to have a late lunch while my vehicle was getting oil change at blaine farm and fleet. I trusted the reviews on heckels... website and only hope the out come would be good. The waiter sat in chair and didn't come to table until she realized there issomeone who needs waited on. Ordered a burger that was greasy. I needed more tissues but the waiter didn't come back untiltoward the end of my stay. Another waiter sat in chair did nothing but bring water once i arrived.. Horrible service!! Too busytalking to other workers there and very loud and annoying. I left a 2.00 tip but I believe that was too much for the service Iexperienced. I definitely would not recommend this restaurant and would not be back again. Read more

Whenever we pass through Chippewa Falls, we always stop for some food as it is the halfway mark for us. Unfortunately, we always... stop at Culver's. This time, we decided to search for a place we can relax inside and have better and more options. We found itin Heckel's!!! It is only a couple minutes further down the road and the staff was so friendly. Heckel's is a typical AmericanFamily diner serving the basic American fare along with the comfort foods your grandmother would approve of. Walking in, wewere greeted with a wall displaying all of the week's specials, from Creamy Chicken and Biscuits to Beef Tips to Meatballs overMashed potatoes. Being that we were stopping in on a Monday, the special was Cream Chicken over Biscuits, which my bride and Iboth ordered. The cream chicken was thicker than a pot pie filling as it was hearty with large chunks of vegetables and chicken.We had a choice of sides. I chose the hash browns as I was torn between having a breakfast or lunch. My bride chose homemademashed potatoes with gravy. Once finished, our very friendly, capable, server asked if we were thinking of dessert, such aspie! My response was "I wasn't when I came in but now I am." I ordered the lemon meringue pie. It was soooo good. My bridewanted a bite or two. She took more. This is the pinnacle of American Family Restaurants - Heckel's. If they don't offer pie,they ain't family! Overall, I am upset that we never looked until now for an alternative to our usual passing-through reststop. Heckel's should have their name on the signs approaching the Exits to indicate they are a reason to stop. I know we willbe stopping at Heckel's from now on. I want to try the Beef Tips. Read more

I was actually pleasantly surprised the food was still good. I believe there was only one cook and one waitress but we actually... didn?t wait long for food. I got the meatloaf which was good. And I love the breadsticks. They have a slight crisp outside andthen chewy and warm inside. The potatoes were good, salad was fresh and very large. The boyfriend got a hamburger which was goodalso. I haven?t been to heckles in probably over 10 years because I assumed it went downhill and maybe it wasn?t good anymorebut I was wrong. It may be a typical diner but food was actually good. I was surprised at the amount of daily specials too thatwere offered. It was really good and I?m sorry I doubted it! I used to go to heckles all the time. It was our after bar routineback when you could smoke in there. I?m not sure why I haven?t come in since. I will be coming more often! Also very cleaninside still. I watch too many movies and thought this would be a run down and dirty place now. Certainly was not. Still has thesame old decor but that don?t change how the food tasted. Yum! Read more

I ordered the BLT n fries. I ordered my bacon crispy, extra tomato and on the bread. It was perfect! Fries were good too. My... dining companion ordered the chopped beef with fries. The chopped beef was gross! The texture was chewy, the flavor wastasteless, which indicated that it was old. The sauce covering the beef was slimy and gelatinous making the beef all the worse.The fries were crumbled, appeared to be the end of the bag. The waitress offered to bring something else but we declined.Service was okay. No drink refills were offered, though. Table had wipe streaks on it, even though there was a spilled itemsmeared on my side, so not as clean as you'd like to see. We'd stop again but if there is one more problem, it will probably beour last visit. Read more