Reviews for Sonic Drive-In in Chino Valley, AZ
I pretty much only go here anymore to get a cherry limeade and maybe some tater tots occasionally. Burgers are bland. I would... recommend adding green chilies or jalapenos to give them some kind of flavor. The supersonic breakfast burrito can be decent ifwhoever makes it puts it together with enough sausage... Which can be spotty depending on the location. Read more
It was a much better experience that I had before. Tried the app and did a pickup. It went very well and the girl asked if there... was anything else she could do for me. Very good! Read more
S L O W!!!!!!!!!!!!!!! FOOD IS COLD AND DISAPPOINTING. Food sat on counter until other people's orders filled the try for the... car hop so they didn't have to make more than one trip outside. 20 minutes for 3 burgers and a motz sticks. 3 other people atthe place. Got hung up on 2 times before they answered the phone. Car hop told me there was ketchup in the bag....there was noketchup in the bag when I was 5 miles down the road in a truck with trailer. NEVER spending my money here again!!! Read more
No one answered the drive thru so I drove around and waited again, still no one answered. So then I drove up to the drive thru... window and waited another 5 minutes before anyone came up to me. Then the girl finally took my order. Before she charged me Iasked her to read my order back, and to no surprise, it was wrong. I corrected her, she said ok, and then took my card. Thereceipt she handed to me was still wrong, but at that point I guess I just didn?t care enough anymore. And to no surprise Ireceived the wrong order. I had been waiting at the store for 30 minutes and just didn?t care anymore so I took what I got andleft. Considering all the other reviews it doesn?t look I was just the odd man out. I used to work at this exact sonic and weran a pretty tight ship. I can?t believe it?s gotten this out of hand now. Read more
Don't mind long waits for cooking time needed. But I can never order without getting something wrong (am a bit picky with... wanting no mayo or cheese or pickles), I can atleast forgive those mistakes since they always get many customers at once duringlunch hour, but it happens each time even if I try to simplify the order again can forgive but they don't learn from mistakes orseem to recheck if the order receipt was done correctly. (This was past events pretty sure staff changes every so often, but asnoted in the next half that doesn't even matter at this point.) The worst offender happened this week, which finally was mylast straw and opted this review, when I had to repeat my order atleast 4 times because the intercoms drive thru employee seemedto get way to confused beyond belief that even the people in the car with me sighed in disbelief. That wasn't even the worstpart. It seems that the quality of the food has suddenly gone way below standards(it's drive thru food i get it if it just isn'tthe best tasting like home meals) unfortunately that wasn't the case since once we opened the food both the burgers ordered wereburnt and cooked in just the weirdest manner that even the hamburger buns had obvious black burn marks like if it had beenrun-over with tires. Tasted so bad that even my family member who was the one that "loved" this place's burgers didn't want tofinish eating it even if they skipped breakfast and were hungry and had to head back to work. Sonic needs better staff trainingwhich seems to be main issue. Enjoy their food in other locations, but this place unfortunately isn't one of them. (I hatewriting negative reviews. But when I do write them it is to be honest about issues noted by other customers and wanting to seesome sort of change to become better especially for the sake of the Chino community that does like Sonic but deserves morequality control.) Read more
We got there at the noon rush hour. Seems everyone but one person called in sick. The lady that took our order, a large one, ... was taking orders, cooking and waiting the window. My daughter and I were impressed. Not only did she do everything but gotthe order 100% correct. We haven't had a 100% correct order at any fast do d here in Chino Valley, Az. Since the pandemicstarted. That lady should have gotten triple pay for that day. to the 3 that called in (sick) shame on you. Seems strange itwas Friday of a 3 day weekend. Read more
They'll take at least 25 minutes to bring you your order no matter what you get and how few people there are and you're lucky if... they make it correctly. I ordered 2 drinks a couple of months ago and waited for them for over 40 minutes while watching personafter person come and go. Finally pressed the button and they still took another almost 10 minutes to bring them out.our. Idon't understand why sonic CORPORATE doesn't get involved with all of these 1 star reviews, and instead "strongly encourages"people to get in touch with the franchise owner when clearly they do not care. As someone who worked in fast food andunderstands how hard it can be, give them better training, or get better employees. Read more
4 years ago we would visit this location a few times a month. Now it's hardly ever. And when we feel like gluttons for... punishment we give in and try again. This last time I used the mobile app to order. Pull up and check in.....wait 45 minutes.Ask for refund. During the 45 minutes multiple employees came out and socialized with what is obviously their friends. Gettinginto vehicles for extended periods of time, still wearing their headsets mind you. Eventually I get fed up and ask what's goingon. They say they are only taking drive thru orders......No signs, no notices, no one got on the intercom and informed me when Ichecked into the stall on the app. Nothing. And this may not have been the worst experience I've had at this location. Read more