Reviews for Chipotle Mexican Grill in Chino Hills, CA

There is almost no rice and there is a lot of hot sauce. So It?s too spicy .I unable to eat ?

Easily the worst chipotle Ive ever been to. The staff is so rude. I went today and there was a lady cutting up the meat behind... the back counter, just staring at me with an attitude and rolling her eyes. She's a bit heavy set about 5'2 - 5'4. She's neverbeen happy to help anyone. If she's going to be that unhappy with her life and have a bad attitude then she should think aboutswitching carriers to something that don't deal with customer service. Also the guy helping me with glasses barley put any meat,I got probably 7 pieces of meat on my bowl and when i asked for light sour cream he put a whole spoon full. The only one thatwas friendly was the girl at the register today. I would've tipped them but since I know they share tips I definitely am nottipping just be of the lady working in the back counter. Read more

There?s 5 people working and yet it?s taking 10 minutes for each order. I got a quesadilla and the cheese wasn?t even melted.... The tables are all dirty, and the staff would rather talk and sing in the back than help with the growing line. I wanted toorder guac but it was LITERALLY BROWN. Also they?re ?out? of pretty much 25% of the menu even when they?re still open for overan hour. The only reason I?m not rating one star is because of my respect for the chain in general. *edit: what?s in my chipschipotle?? Read more

Your business closes at 10pm. So how is every Sunday at approximately 7pm, you no longer have guacamole? Why are your chips... always stale? Why is your business always out of ice? Poor poor business. Every Sunday Read more

I ordered online and when I opened my bowl it was literally less than half full?. I?ve tried contacting them MANY times and they... never answered the phone. I was VERY annoyed and dissatisfied and will not be ordering from there again. Read more

The customer service here is absolutely abysmal. I went in with a big order for my roommates but instead of the two 3-pointer... bowls I had asked for they gave me two 3-pointer burritos. I had driven home and given them to my roommates where they noticedthe error. I had gone back and politely asked them to correct the order, but since all I had brought with me was the receipt,they said I would have to purchase another two bowls. I only came in to get some food for me and the roomies before I got readyfor work and I didn't want to give the cashiers a hard time by holding up the line in peak hours so I just reluctantly boughtthe food. They charged me 7.09 per bowl and burrito (3-pointers only cost 4.75) so they overcharged by by roughly 10 dollars. Myroommate had a similar problem when he went in for a couple of 3-pointer burritos and they tried to charge him $20 for a veggieburrito. He when he refused to pay $15 more than he should have, they hassled him for 10-15 min straight, clogging up thecheckout line. You're better off hopping on the 71 and heading north to the Chipotle in Pomona. Read more

this chipotle got worse by the minute i was in there? for starters the workers were more interested in talking to one another... rather than helping the customers as they were serving my food they were spraying soap around the food containers and cleaningaround my bowl which was very unprofessional not to mention they were almost completely out of every item and served the leastamount of everything from rice to sour cream my bowl was basically half empty. i guess this is what you get when there is nomanager to keep their minor workers in place. Read more

I ordered through the app for the first time at this location and the process to pick up was easy and convenient. Once I got... back to work to eat I noticed my salad bowl had no lettuce to make it a salad. Was disappointed but it was still good that?s whyI didn?t give the full 5 stars. Read more