Reviews for Taco Bell Cantina in Chicago, IL
Thought there would be something extravagant about it because it was a cantina TB but it was much among the regular. No true... complaints. Food items were correct and pricing was around average. Read more
DO NOT WORK HERE. I worked at this location for a month and a half. The first month was honestly pretty good. The assistant... manager Ryan is a very nice person and I had no issues with my fellow coworkers. Then the general manager Latoya came backfrvacation or whatever. I cried almost every day for those remaining two weeks. She doesn?t care about the employees. She caresabout HER reputation. I felt like I couldn?t talk to her about my issues I had with her either because of her attitude. One dayI was crying in the bathroom and I called my mother cuz I was overwhelmed. SHE USED A KEY AND UNLOCKED THE BATHROOM DOOR WHILE IWAS IN THERE. Like I can?t have a minute to myself so my mom can calm me down while I?m in tears. I eventually had to walk out.Quit on the spot. Because she disrespected me because I didn?t say hello to the owner when he walked in. I was in the middle oftaking a woman?s order. I?m not going to cut a customer off to say hi to every person that walks through the door. That?s rude.I tried to tell her that. She cut me off and said I DON?T WANNA HEAR IT. She had the audacity to say I had poor customer servicewhen I?m sure the owner would?ve been fine since I was ATTENDING TO THE CUSTOMERS. I now work at a much better establishmentwhich further made me realize that I deserved better as an employee Read more
Great service. They legitimately seemed to care that my "ready-to-go" order was on the way. However, the app said that for over... an hour, and it took a combination of pity and assertiveness to finally get my food. Don't go to this TB location unless you areready to wait for your average fast food Read more
I came in tonight and this was like my third time or so visiting this location. Everything was fine until the cashier literally... yelled at me for giving me the wrong order. Literally the worst customer service I?ve ever seen, what person working in anylevel, even the bottom level, of hospitality does that. Read more
The staff here are EXCELLENT. But whoever runs operations for this location needs to provide more staffing at night. This place... is losing tons of business because there is not enough staff for the high volume of orders. They routinely stop taking kioskorders because they are so backed up with mobile/delivery orders. And many potential customers are leftconfused/frustrated/angry. You are a main late night destination for the drunken denizens of West Loop. You would make a lotmore money if you could keep up with the demand for your product. For the sake of your customers?and your own revenue?pleasestaff more workers at night. Read more
I walked in at 12:15am and ordered one thing. I didnt get my crunchwrap for 30 minutes. Stood waiting with others for so long.... This location has a severe staffing problem Read more
I was excited to check out the Taco Bell Cantina, which is the main ?pride? of Taco Bell. It was really not too different than a... regular Taco Bell in terms of quality or service. The staff was fine, but the food took about 10-12 minutes to come out, whichis not what I am used to. My local Taco Bell takes about 5 minutes at peak times. It was slightly busy, but with a location inthe West Loop, you would think management could plan for this. The food was good, not any different than a regular Taco Bell,but that?s fine. The beer dispenser was cool - they placed the cup on top and it filled from the bottom; however, $7 for a cupof beer is excessive. The atmosphere was very nice, and the place was kept very clean. I think it?s worth checking out once, butnothing too special. Read more
it was busy and the workers were definitely short handed so there was a bit of a wait and some miscommunication but the employee... Gmail was kind and understanding, he made our visit super warm and comfortable! Read more