Reviews for Starbucks in Chicago, IL
Starbucks should be boycotted at all cost. Any company that allows their employees to ask police to leave because somebody... feels uncomfortable shouldn't be in business. This is going to keep happening unless we proved our point. No matter whatStarbucks does to rectify the situation, they should still be boycotted. Read more
Love the staff! They are nice to me. They always make my mocha right! :-) This area is quite hectic in the morning though as... there are lots of offices and commuters in the mart. Read more
Its one of the busiest location of starbucks. If you not ordering the regular pike roast, chances are someone will skip your... instructions while preparing your coffee. Read more
I have truly fallen in love with this store and ALL the people in it. No matter how busy they are, you're always greeted with... your name, a bunch of hellos and smiles. They are rarely out of anything and the place is always spotless. If there are awardsfor stores, this one should win them all! Read more
Been meaning to write this for months! This 5 star review goes directly to Ryan Attard, store manager. I became a regular at the... location(s) where Ryan worked. Such an extra kind personal experience he gave, showing interest in his customers and had everytask/order perfectly. Thank you for your customer service Ryan! After moving out of state, my Starbucks experiences are neverthe same! :) Read more
The staff here is the best! Even though they are extremely busy during the morning rush, they always greet me with a smile and... are very friendly. One of my favorite Starbucks in the city! Read more
The staff here is great; never have had a bad experience with them. It can get really crowded though, especially in the morning.... Some seating in front of the store, but lots more upstairs near the food court. Read more
I am a commuting morning regular at the Merch Mart Starbucks, (so much so, that Ashley - who is super kind and always friendly,... truly she needs a call out- knows my name, which is impressive since my name is unusual and recognizes me) and this morning'sexperience just exampled what a superior customer service experience should look like. This morning I went to the mobile lineto pick up my order per my usual and was told that sadly, my breakfast sandwich selection was out. I wasn't bummed. It happens.Its Friday. But even IF I was bummed, the team made sure I went away with a smile on my face. First, Ashley apologized andtried to make it right on the spot and offered me a variety of different selections to choose from so that I still had somethingto eat, I thanked her but declined and asked if I could Ashley directed Christoper (who is also always nice and friendly aswell) to help me over to the register so I didn't have to wait in line for a refund. He apologized and then touched base with aperson behind the counter to tell them of the situation and they then directed me to a register right away. I didn't have towait. I didn't have to explain myself to 5 different people. I was treated like a VIP. Even during the refund process, anotherguy (I don't know his name) was apologizing and offering me different selections. He said he didn't want me to go withoutbreakfast or be hungry. really, it was more from a caring side then even a customer service side. (I mean sure, it was customerservice, but he DELIVERED it as caring...that's a nice touch) Truly I wasn't even upset, but like i said, if I was they wouldhave turned that around! In the end they sent me away with a muffin and a smile and an experience I needed to write a reviewabout. The Merch Mart in Chicago is NOT a slow location. This place has lines that curve the corner for mobile orders, so itsnot like they had alot of time on their hands to do all this and yest, they did. Funny note? I work for Read more