Reviews for Potbelly in Chicago, IL
I been here a couple of times This place is amazing! every time I visit this location customer service is excellent, and very... clean when I went for sandwich and a cookie today Read more
Menu was a bit hard for first time should be a simple selection of flavor bun and size but is the other way around. Tried the... roast beef excellent did not know it was toasted. Not sure if that is standard or they just don't ask and assume. Will be back. Read more
The occasional error is expected but this location has gotten very sloppy. I don't mind repeating my order to ensure I get the... correct sandwich, I feel staff should also be comfortable w/repeating the order. Good customer service stats w/being able totalk to people w/out eye rolls. Read more
Ordered a sandwich and it?s like they completely ignored how I wanted it made. When your hungry and you order food you expect it... to be how you wanted it. And it?s just simply not that. Like what was the point of them asking how I wanted it made? I got itdelivered through Ubereats at my job and I?m just highly unsatisfied Read more
The sandwiches are so good. The cookies were perfect. Do not leave without a cookie.
I ordered with the phone app as I have done many times before and found it was the wrong sandwich after I got back to my desk.... I called and they couldn't have been nicer. They remade and delivered it to me in 15 minutes. Great customer service and awesomesandwiches. I'm definitely a loyal regular customer from now on! Read more
Really great sandwich shop. They toast their sandwiches and have a menu with old favorites and some that will be new... favorites. The bread/roll is unique and is available white or whole wheat. Nice selection of toppings 3 sizes ofsandwiches. They also have a special low calorie flatbread sandwich that is also a special low price. Salads are fab too.Friendly service with a smile. Have a cookie, too. They're delicious. Didn't get any pictures - everyone ate too fast. Read more
The staff here are always very quick, helpful, and clear even when very busy.