Reviews for Potbelly in Chicago, IL
Ordered pickup. Was ready promptly when I arrived. Food quality was terrific. One note: the location on google maps is... incorrect. The restaurant is on the side of the building facing Adams, not the side facing LaSalle. It took me a couple ofminutes to find because of that. Read more
The staff here is truly amazing! The manager was so polite and welcoming! My food was hot, fresh and prepared perfectly! I... definitely recommend this location! Read more
Nuki went above and beyond for my work group. Got out lunches with every detail - made us feel welcome and got us our lunch... quickly! I wish we could?ve tipped, so I?m hoping the owner sees this and throws her and the staff a Christmas bonus! :) Read more
Due to COVID, breakfast options were limited around the loop. Potbelly had temporary hours and didn't open until 9. I was... getting a late start so it worked. I had a sausage, egg and cheese sandwich and a coffee. The coffee was fresh. The sandwich wasgood and hot. Hearty portions for breakfast. They were keeping the dining area very clean. The spacing was comfortable. Read more
I see lots of positive reviews so maybe our experience was a fluke...my wife and I were the only two in the shop when we... arrived, and it took the staff about five minutes to even start making our sandwiches. They were friendly enough, just slow andinattentive. They were out of turkey so we had to change our order, and the soda machine was out of both coke and iced tea. Thesandwiches were good enough, so hopefully we just caught them on an off day. Read more
The feel of the restaurant is nice and warm, you feel comfortable sitting in while you eat. The sandwiches on the menu are... delicious and no two are alike. You can also add other toppings on your sandwich then what it already comes with. The variety ofsoups is pretty good too. The service was fast and the workers were very nice. 4/5 stars would visit again Read more
my experience today was wonderful at this location. first of all, I LOVE Potbelly's food, but ive found that not every shop has... the same service and atmosphere. this shop blew me away how well they are run. i got through the line very quickly. everyone wasfriendly. they got my order right, rung up quickly, and there was no extra time for my warm sandwich to cool down too much. i amvery very satisfied and I would love to make this my new shop, especially since it's so close to my job. great job, guys! Read more
I never liked to write bad reviews but today Tuesday the 10th at 2:15 PM I came to order 3 sandwiches to go and the management... was screaming at the staff right in front of us the customers. I asked her if she was okay she responded to me in a rude manner( I am not talking to you I am talking to him ) maybe they were having a bad day but it was not pleasant. The staff always beenwonderful!!! I ask the gentleman to charge me for my order but I want it canceled. I?ve been visiting this location for yearsand I never have had a bad experience until today. Not sure if I want to comeback. Read more