Reviews for Potbelly in Chicago, IL
I was having a hard time placing a catering order on the website. I called this location and Julian was a great help. He was... able to help me out and get my delivery here on time for a team outing. He was patient and understood the frustration I washaving with placing an order on the website. Read more
EDIT: A coworker found a FINGERNAIL in her meal!!! Changed my rating from 3 stars to 1, will absolutely not be going back to... this location. Also, tell the short dude with glasses at the register to be nicer, he?s always rude. Great options and goodvalue but you guys need to be more efficient. Every time I order Mac and Cheese, the employee yells the order out loud towhoever and when I finally get to the counter it's NEVER made. EVER. They always ask me what I got and they yell out the orderagain or the cashier goes and makes it himself. And half the time they mess up the toppings. This is such a simple solve butit's been going on for over a year now. Read more
Had a hiccup with my delivery. Sounded like the DoorDash driver messed up. Nonetheless, Jocelyn the manager at this location... handled the issue professionally and made sure she took care of me. Not only is the food amazing, but the service is impeccable. Thank you Jocelyn! I?ll definitely be back! Read more
Fix the freaking slamming doors!! Good God...isn't there enough noise in the world? I have asked about it multiple times, and at... this point avoid visiting this convenient location because the slamming doors sound like freaking cannons going off. Come on.Makes for a very unpleasant dining experience of an otherwise tasty meal. Read more
Good sandwiches. Great service. Bathroom situation is a pain for customers but entertaining watching people trying to use... without going to cashier for a key. Ridiculous but it?s Chicago so it?s their thing I guess. Read more
Decent if they aren't busy. Got bacon on my sandwich and it was so busy it must have been rushed through. Bacon wasn't cooked.... Chicken was cold in the middle. Ratios were off on everything. Gross sandwich. Not coming back again. I used to like it here.Still hungry and upset now. Read more
This is one of my favorite potbelly's. They're so efficient at the lunchtime rush that I don't have to spend my lunch break in... line. And the people that work there are really nice. I always get the Mediterranean sandwich with no cheese, and it'sconsistent and delicious. Live music from 12 to 2 on some weekdays-- kind of fun with a local feel even though it's a chain. Ohand the chocolate chip oatmeal cookies are divine. Read more
I know I can count on a consistently good sandwich here and friendly staff.