Reviews for Hearth & Crust in Chicago, IL
Held a birthday bash for an 87 and 90 year old couple surrounded by family and friends. Everyone from the youngest 30 year old... to the 90 yo birthday boy had a blast. Fantastic variety of food and spot on service - everything was perfect. Read more
First time visit after moving into the neighborhood, really wanted to love this place after viewing there eclectic menu. After... being served the wrong salad (no big deal) I ordered the fish of the day. After choosing a wine the competition for attentionfrom friends or previous customers was to great to get any attention. Will try again at a table, not bar. Read more
I appreciate you taking the time to reply. We (wife and I) were happy to try in-person dining. The soup breadsticks/croutons:... how do I get more?!? The salmon was delicious. The pizza tasted quality coming straight out of the oven! Balcony seatingdeserves a 9 out 10. Was a pleasure and I look forward to another visit. Thanks! Read more
One of our most absolutely favorite neighborhood places to eat. 10/10 would recommend to anyone looking for amazing food and... drinks in the area. Read more
Besides of course the delicious food, the main reason I love going to local restaurants is great customer service. I have gone... to this restaurant many a times and eaten their nice menu picks. I have even brought friends there and provided referrals. Sadlyafter many years of business I will no longer be an avid supporter. It truly is a shame when, during covid I have ordered manytimes as well, the restaurant will refuse to provide any reasonable customer service. I ordered the primavera pasta and it trulywas dry/lacking any sauce-a bowl of noodles you could say. I understand this can happen with a carry out order. Things aren'talways made divinely. But for $20.00, I truly just was unhappy with the dish. From a customer standpoint I feel like this couldbe understandable. I was not even asking for a refund. I was willing to even drive back to switch out to another pasta. Ihonestly have never done this before and after spending honestly thousands of dollars here you would think they could justsimply make a quick switch. Maybe this restaurant has gotten too big for good customer service? I have attached a photo toemphasize the lack in sauce/appeal. I am just a little shocked that I was not even asking for a refund and I would bring thedish back-that the restaurant would not even work with me- a customer that has been going there for years honestly. So if youwant overall good food come here, but just hope you don't have any issues. Read more
Had the sausage & pepper pizza, it was fantastic. Also The bread sticks with marinara - I could have just drank the marinara it... was so good! Will definitely be back. The staff (the lady who answered the phone and gave me my order- owner?) was very nice! Read more
Customer service was great and my wine as well. Environment seems to be calm, safe and relaxing (also influenced by the... customers). However, my entree choice wasn't the best. I ordered Duck Breast with Risotto. Meat was pretty decent but risottowas too cheesy and high in calories. I am not allergic to cheese and risotto made my tongue sore and itchy. I also ordereddessert and it was very high in refined sugar. If you have healthy lifestyle, just look hard into the menu and ask questionsabout the ingredients used so you know what you will be eating. Read more
Excellent pizza! The crispy crust perfectly complements the top layer. Quality and fresh ingredients. Will be back for the duck... ????. Read more