Reviews for Dunkin' in Chicago, IL
I always go there. Staff is pleasant. The bacon egg and cheese wraps are ????.
i don?t know who this girl is, but i ordered a cold brew with almond milk and caramel swirl. she put it into my receipt, and she... gave me just straight cold brew. no almond milk or caramel just straight black coffee. also she barely spoke to us. definitelywon?t go back to this one again. Read more
Just went in stood at counter for 5 min and then noticed the worker sanding on his phone not paying any attention. Walked out... and had my friend go in to get me a Matcha tea that is advertised on the screen. He was able to order, paid, then the guy saidthey aren't doing matcha tea. Are you kidding me?? Im just thirsty. Got a different drink......15 minutes later. Totallyunprofessional. Read more
Ordered two cold brews that weren?t steeped properly. So we brought it to the attention of the person working that day. They... went above and beyond to make things right, and made our day in the process! Read more
This is my third time here and I haven't had any issue. There wasn't something specific wrong thing and I can say coffee as... always same tastes. I was satisfied. Read more
1pm-3pm definitely recommend on the go ordering if you want to avoid the lines since it gets super busy also around 7 am. over... all the staff is friendly. Sometimes is a hit and miss when they have a new person but they are really great at redoing yourcoffee order if it's not as you wanted. Read more
I'm a regular Customer at this location. I normally come in before work Monday thru Friday. On Saturday morning, July 9th I... visited the location and ordered my usual coffee along with a Maple Sausage sandwich, lightly toasted, no egg. I waited and thenwhen my order was ready, Jennifer the associate who prepared my order came and called out the order she was holding. The orderwas for me and I asked her "Lightly Toasted" her response was very rude "What lightly toasted". I just looked at her, took theorder and walked away. I got home in 5 minutes and then sat down to eat. I opened the sandwich and yes the croissant was lightlytoasted but the sausage was burnt beyond recognition! I took a photo of the so called sandwich. On Monday before work I returnedand was about to order and ask for the Manager but then I saw Jennifer. I was calm and cool and there were other employees andcustomers to witness what happened next. I said to Jennifer "I came Saturday and order, this is what you gave me (showing herthe photo)she quickly went into defense mode saying she was not at work then said oh yeah yes I was. Jennifer looked at thecashier and said "Huh, just ring her order and don't charge her. She seemed to be irritated by my accusation. She walked offthen came back and said "Sorry about that, they did not tell me the machine settings were messed up and which button I shouldhave selected to cook your food". My point is it does not matter that the machine used to cook my food was not working. Jenniferis responsible because she saw the food was burned and still chose to serve it to me instead of telling me that it was burned.Had she told me, I could have selected something else from the menu. Its called "Customer Service" which she is rotten at. Eachtime I've encountered Jennifer she's been rude and to her co-workers as well. Not just rude with me but other customers.....sheneeds training in how to deal with people. Furthermore she needs an attitude adjustment and a d Read more
I stopped by for a quick bite 8/22/22 @ 1pm. Happy to say, it was a good experience. Both employees worked well together and... were nicely organized. Customer service was friendly and quick. Thanks! Read more