Reviews for Dunkin' in Chicago, IL
I ordered 10 chocolate munchkins and got a mixture of 2 chocolate 8 other different kinds I am not happy about this at all if... this happens again you will be losing a very valuable costumer Read more
Dunkin. Cheaper, better coffee than st*****ks. For normal people who don't need to parade around showing off their elite coffee... cups Read more
poor service beyond comprehension. went in to order for take out at 5:15pm and was greeted by the cashier with a "whatsup dog... how can i help you" i looked past the poor customer service and started placing my order only for the young gentleman to walkaway and come back to ask me what i wanted again, after ordering 2 bagels and 2 long johns i ordered my drink(oreo coldbrew) forhim to ask me "if we even have that" in total i ordered 6 items (2 plain bagels, 2 long johns, an oreo cold brew, and a scoop ofvanilla ice cream) i received my bagels and cold brew only to wait around for several minutes until realizing not a singleperson there cared if the order was sent out in its completed state. i let them know i was still missing part of my order andwas given my 2 long johns. me assuming the basic amount of common sense to fully correct a wronged order would have been presentin that store ended up backfiring because i made it all the way home before realizing they also didn't give me the scoop ofvanilla. i immediately called back to double check that it was even on the order and was greeted by a short fused, in over hishead shift manager claiming no responsibility for the absolute inconvenience. in his words " sorry we have a new crew, can youjust come back?" already walking back i said sure and he hung up immediately. upon entering the store for a second time i askedto speak to the shift leader/person i spoke to on the phone to let him know him dismissing the situation as it being "the newcrews fault" is a very scummy thing for him to do, that as a shift lead he needs to accept responsibility for instances likethis and not push blame onto his crew. given i was the only customer in there when i ordered this whole situation is absolutelyunacceptable. understandably so mason is just an inexperienced shift lead but its extremely apparent this young man is notready to take on the level of responsibility required to run a store on his own. that being said i wasn Read more
Horrible service. They didnt have the ingredients to make a capuchino blast and couldnt give me a refund because there was no... manager! Unbelievable. Never again will i go there. Read more
Stop there with very upset stomach Wanted to buy coffee. But 1st needed to use the ladies room. It was emergency at this point I... was desperate. The employee there told me I am not able to use the washroom with out a ticket. I was in tears & was told.Sorry. But ticket 1st. No one was on the other side to serve me. Had to wait 4 service. After that I was yelled & directed toman's washroom since ladies would not open. I will never forget this incident. & will never return to this location ????. Thebehavior of that employee was unacceptable. Very bad customer service... Read more
Went through around 5:30pm. Two people ahead of me, waited in line, got to the counter, ordered and had coffees in hand walking... out all in less than four minutes. Sometimes different locations are hit or miss but my coffee?s from here were spot on. Decentselection of doughnuts even for the time, everything was fresh. Small parking lot but I didn?t have any issues. Read more
I would prefer not to get what looks like mold on my sandwhich, even if its just a little bit. Just warning others to check... their sandwhiches even though a little mold won't really harm you. The other sandwhich, which was a crossiant, looked fine andtasted alright. Read more
Coffee hot fresh since I had reward on Dunkin? app I ordered everything mini bagels