Reviews for Captain Hooks Fish & Chicken in Chicago, IL
Ordered 2 piece perch the fish was fried to a crisp. It was horrible won't eat at this chain again.
Catfish sandwich with fries was decent, good seasoning and put together neatly. Plan to take your order to go, though - they... definitely do not want people eating in and there's nowhere to sit even though it's a large storefront with a large dining area.It's also a little dirty in the dining space, everything in there needed a wipe-down. Read more
The chicken was great and the customer service was even better! I had to put together a last minute lunch for my the teachers at... my school and they had an order of 150 pieces of chicken ready in 20 mins, were super nice as I paid, and helped me carry myorder to my car. I will personally be back to try the catfish as other peoples orders of it looked amazing. Read more
Quick and easy pick-up to go order. I got the combo 1 catfish with 2 wings and fries. The catfish was a nice big portion and... the wings were well seasoned, crispy on the outside and juicy on the inside. The fries were a little over done and not freshhot. When I placed my phone order it seemed like the employee didn?t want to be working - not the best customer service over thephone. However, when I arrived to pick up my order it was a totally different experience. She was friendly and offered me theoptions for a soda, hot sauce and tarter sauce. I recommend ordering at least 10 min - 15 min in advance to ensure your order isready when you arrive. There were people waiting on their order to be made. Good place for a quick bite! Read more
Food is good and well prepared but I called in my order because I was running late and when I arrived 30 mins after I placed my... order they had never even started making it.... Which made me late anyways. The girls working the counter acted as if they didnot care and like they didn't know why it wasn't made yet. I won't be coming back, and it's a shame because the food was sogood. Read more
This use to be my favorite Captain Hooks location. I phoned in an order for a large catfish nugget dinner. The order placed was... for a catfish combo (15 tiny pieces of fish). When I was handed the order and I said this is not what I ordered, there was nooffer for me to pay difference in price and get what I ordered. Person handing me the food would benefit from customer servicetraining. Phone order taker did not repeat order to me to confirm she had it right. The mild sauce was so watery that it barelyhad flavor. The Cook did NOT have on a mask while the customers were required to wear a mask. There was a pile of debris nearthe customer side of the register (floor was swept but not picked up). Stand-alone tables had been removed, probably to helpenforce no inside dining. What happened to the two previous cooks and several ladies who worked the counter for years? Maybethere is new management or ownership, but now I don't know if I'll go back. ???????????????????? Read more
It's a good fishing or better said seafood based restaurant I've really only ever got delivery from it but it's never failed... food is always hot and fresh delicious at that hefty Wich is my favorite part the shrimp is amazing I definitely recommend theshrimp and fish, and speaking of fish always very well cooked white and tender I the inside while crunchy on the out I onlydidn't give the five stars because I've never been to the place so I feel I can't fully put the 5 other then that I got nocomplains and the prices are fair Read more
The cooks are very careless how they prepare and serve food to the customer's the food was cold the cheese wasn't melted the... bread was hard Read more