Reviews for Pretzelmaker in Cheyenne, WY
I go here at least every 2 or 3 weeks so I'm quite acquainted with this establishment. First off the food has always been great.... Everything I get has always been correct, fresh and tasty. Their pretzels are one of the only reasons I go to the frontier mallstill. I didn't give this place a 5 rating though because their customer service can be inconsistent sometimes. At times whenI go here they can be so friendly and other times I've had front counter people who are rude and don't seem interested in theirjob. I think management needs to work on that to get everyone on the right page. Other than that I'll always go back because ofthe awesome pretzels Read more
First of all GREAT FOOD. Second of all TERRIBLE SERVICE. I order from here often and every time I do I always get disgusted... looks or they treat me disrespectfully throughout the transaction process. Today I went in and they got an order through onlineand the manager freaked out in a panic and screamed out ?welcome everyone? super sarcastically and while getting our food theysaid to another customer ?no we are just super overwhelmed? after she said ?must be busy? over all the disrespect is through theroof for being a simple pretzel place. Read more
It usually is really good but the customer service is awful. When my friend ordered multiple things one of the works seemed... annoyed to have to do her job. Then she missed giving her one of the things she asked for. After me and my friend asked themabout it she seemed so angry to have to get them. We got told it would be 5 min but not even a min later she got her food but itwas the stale cup that had been sitting their for who knows how long. Read more
The bigger guy working there was really rude and disrespectful. He was making faces at me while I ordered because apparently I... made it difficult when I said 2 large salted pretzel bites and 1 large garlic pretzel bites. He acted like I was stupid. When Icalled him out on it, he laughed it off. Then when I mentioned I was going to leave a bad review, he started pretending to actnice. Great food but horrible customer service. Read more
I love it here! Everyone is nice and friendly and don't have an issue helping out if needed to. They keep things clean and very... well nice, and the pretzels are very filling! They made sure to stuff my bites, would come again ???? Read more
Food was decent but make sure you double check your order. They were so worried about outselling eachother to get a bonus on... their check so they purposely charged me for a pizza ring instead of the pastrami. I said it twice and she was really quiet whenrepeating my order. Read more
Food is fine, but the customer service could use some work. Instead of staying at the front like normal food service people... should. It takes a few minutes to get their attention, and they?re just sitting in the back on their phones. Skylar stays at thefront, and I don?t understand why nobody else can do the same. Read more
I'm not sure who the womans name who was working there today, she was awesome!! But other than that, I haven't experienced... customer service the other two times I've been here. The other two times I've been here, the butter pretzels were not good atall. The restaurant however is always clean. I think this location should be replaced with an Auntie Anne's. Read more