Reviews for Tropical Smoothie Cafe in Chesapeake, VA
Customer service was very poor l stood there for at least 10 minutes before anybody ask to serve me at least four people walked... by me didn?t say a word , finally I asked for my order, The One girl showed me where the order was and then They all begin tolaugh because I didn?t know that it was sitting there. When I got to order to the customer they had forgot to put the bananawith the order so I won?t be taking any more orders from that establishment September 5 , 5:15 PM Read more
9/3/22 @ 12:26pm - sitting here now. Walked up to the counter ready to place my order and the 1st employee (standing directly... behind the cash register) was busy on her cell phone which was sitting on the counter. She looked up and instead of greeting usshe yelled to someone in the back of the kitchen area. 2 other employees were huddled in the back...definitely not working. Oneof the employees walked up and greeted us and took our order. The employee who made our order was at least polite. Read more
Service is really bad. Asked for the receipt as the total price was higher than should be. Asked the cashier to double check but... she had no clue how to do it. Another guy (non-manager) came in and admitted the combo price didn?t come through and told me tocome back when the manager is there to get refund or store credit. Really?? I have to waste gas and come back to see themanager? I?m usually not the one who writes the bad reviews but this was not a pleasant experience. Oh, I added tips at thebegging too. Very disappointed to see other comments just as bad. Owner of this place needs to make sure people that are hiredare properly trained and know what they do. Read more
Stood at the counter for several minutes while worker said nothing and had instagram open. Waited on purpose for some sort of... acknowledgment and never got it. Got my baja wrap and the second half was filled with avocado?..that doesn?t even come on thewrap initially. Can?t say for certain if it was done on purpose but I find it odd that the ?accidental avocado? was added to oneside. I would like to give proper acknowledgement to young lady who took my order but I didn?t see a name tag?..don?t worry Iwon?t be returning Read more
First time vacation to TS in years. Smoothie is ok. Weird stringy things in it that look like hair, I'm guessing is... pineapple? The sandwich though was awful. Drenched in Chipotle sauce and the avocado is beyond salty for whatever reason. Likethe drinks, not the food. And the place smells strong of fabuloso. Read more
7/22/22 I walk in and see everyone is a phone zombie. No greetings just unwelcoming. I would blame the staff but from other... reviews it seems like this is a very common problem so I blame the owner/manager. Your the problem not handling the problems andthe company needs to train you. The smoothie was not bad and thats why you get 2 stars. Read more
Made a takeout order today for my place of work, did not appreciate being charged for a full sized smoothie when their cup sizes... are significantly smaller than they ever been. Prices need to be adjusted to the cup Oz. Not charge the same price and decreasethe size. Read more
Dre and the whole crew are just outstanding. I drive past three tropical smoothies just to come and patronize this location.... Customer service at its finest. Read more