Reviews for Sonic Drive-In in Chesapeake, VA
terrible service!!! ive never met someone so rude in my entire life. this alivia girl rolled her eyes at me and gave me very... disgusting looks. I will never eat here AGAIN. Please do something. Read more
Very nice employees. We ordered one evening and then it started to rain very hard. They still ran our order out to us, keeping... it dry! And very cheerful despite the bad weather. Read more
Waited in line for 10 minutes. Waited another 20+ minutes after they took my money. After 30 minutes of burning gas waiting in... the drive thru lane they come out tell me that the ice cream machine in not working, so no milkshake with my dinner and still nofood either. I told them to refund my money! Left upset and hungry!!! Read more
Horrible service. 40 min for 2 blasts and a milk shake. It?s 9:40pm got here a little after 9pm on 6/24/22. You have officially... replaced McDonald?s in Williamsburg as the worst fast food experience ever. It?s now 10:06pm and we have received two wrongorders. This is abject incompetence. We are leaving. Oh and the teen white girl with brown hair needs to find a job thatrequires less intelligence. Apparently repeatedly saying we ordered two sonic blasts and a milkshake is too difficult toremember. Read more
I wouldn?t give this a star at all if the was possible. We ordered 3 items a limeade slush, a small cookie dough master blast... and a medium Reese?s master blast. We got the medium blast and the slush at the window, and then waited 40 mins for them tobring out the wrong item and say they could remake it. At that time we asked for a refund for the 1 item, and the girl saidshe?d be right back. Instead another girl came out 5 mins later and asked what we needed. Instead of conveying the issueappropriately I assume she just grabbed a manager. I have over 5 years of customer service experience myself and usually I justlet things like this go, but this was inexcusable performance when there were at least 7 employees inside at the time for aSMALL ice cream. Beware of this sonic. Read more
We usually have a good experience at Sonic, but this visit we got Sonic ice for a family gathering. As it melted, we filled up... some bowls outside for the dogs and it didn't take long for mold to form on the surface of the water. We switched the water inone of the bowls to tap water and it did not mold at all, even after leaving it outside for days. I imagine that a thoroughcleaning of the ice machine would be in order. We just won't be getting Sonic ice (or drinks) again from this location anytimesoon. Read more
Decided to get a milkshake and the drive thru line was not to bad. Not realizing that once you placed your order you would be... asked to pull forward where more vehicles are waiting to receive their orders. After about a 15 minute wait for one milkshakethat cost me $7.01. When it was finally delivered they forgot to include a straw. Plus it was wet on sides and sticky, nonapkins. I did receive a straw after asking. The worst part is why advertise that it?s a milkshake. Seriously you can?t consumeit with a straw. Way to thick and not mixed. Ended up throwing it out. Maybe I expect to much. Just wanted a milkshake not a icecream that you needed a spoon to eat. I was driving. Read more
I had two orders me and my mother the fries were cold and taste stale like rubbery we waited so long to get our milkshake the... man forgot to give us our milkshake I spent 40 dollars on something that wasn?t worth it horrible customer service Read more