Reviews for Krispy Kreme in Chesapeake, VA
I'm giving 5 stars because the manager made it right and so did customer service when I shared the problem I had on national... coffee day. As a reward member, coffee and 1 donut were free that day. Mine didn't load on my account and i missed out that day.Two days later, the manager made it right. Read more
We had a very pleasant experience. Our clerk was friendly. He smiled. The location was clean. I enjoyed our visit. We left with... a variety of donuts. More than we probably needed...but very tasty. Read more
If the sign is on your very likely getting super fresh donuts! And they are delicious! I loved going inside and getting one of... those super cute paper hats. And I'm a huge fan of the frozen vanilla lattes, they're my favorite! If you're trying to avoidcaffeine though they do have some ice cold milk to go with your donuts. You can't go wrong with an original glazed donut butthe raspberry jelly filled, and strawberry iced with sprinkles, and birthday cake donuts are my top three. The staff are kindand courteous and even helped me pick out donuts when it was my first time in a Krispy Kreme. I highly recommend this location! Read more
Love the donuts and freshness! Hot n Ready Now for sure! But customer service was not it... gentlemen was rude and unpolite.... Iced caramel coffee was just hot water, no coffee, no ice, and no caramel flavoring. Asked for employee to fix and ignored myrequest, closed window and went back to working. Read more
Always yummy donuts. Managers are always helpful and friendly. One little girl that waited on us the last time looked really... lost. Couldn't say anything when I asked why the bill was higher than it should be, she just shrugged her shoulders and staredat me like u was speaking another language. After about the THIRD time asking, the manager came over and fixed the issue! Read more
Do not go here!!!!. Pick any other Krispy Kreme or just go to Duck Donuts. I've been craving Krispy Kreme donuts lately. I also... read that they started serving Ice Cream which was a bonus for me. I'm currently breastfeeding and needed the deliciouscalories. I contacted the Krispy Kreme in Chesapeake and asked if they served Milkshakes all day or if it was just at a certaintime. The guy said that they serve Ice Cream all day...even in the morning. We drive over, and the server said they only serveIce Cream in the afternoon. I quickly try to get over the betrayal and just order some donuts and coffee for me and hubby. Iasked for two caramel mocha lattes. The server making it just pours it 1/3rd of the way with coffee and flavoring (no milk).Looks at the cup (1/3rd full) puts a lid on it and hands it to us. We heard them talk behind the window that they didn't putmilk in it and served it anyways. They thought it was funny. Hubby parks the car and goes in to ask for two new drinks to bemade. Even after all that, they still didn't fill it all the way. We just get frustrated and leave. I hate being ripped off.The lack of customer service is astonishing. Especially after driving 25 minutes away to go here. They either need to weed outthe careless employees or train the heck out of everyone...both are needed actually. Read more
Yummy treats! Friendly staff. Only took a star off because I bought like 3 dozen donuts online and it didn't count towards my... app rewards Read more
2022 October, I called in the morning, they said HOT sign was not on right now and should be on between 6 and 7pm. Between 6 and... 7pm, i arrived and HOT sign was not on. I called and asked about the HOT sign and someone said that the HOT sign will not be ontoday. 5 years prior, I said, Location, location, location. Why did they decide on this location? It is located between an exitramp and traffic light. When you try to get into the parking lot, you have to squeeze in between cars that are trying to get onbattlefield Blvd and those waiting at the traffic intersection. I was concerned that someone would hit me from behind (rear endcollision). Donuts were good though. Read more