Reviews for Starbucks in Chattanooga, TN
This Starbucks is truly a bright light in a dark place. You would never think that a hospital coffee shop can alter your... experience, but the baristas Erin & Katie made me feel heard and understood after sitting in the ER all night with my father.I'll admit I walked up frazzled and unprepared to order, stressed about holding up the line. These two told me not to worry andspent several minutes helping me find a drink I may enjoy--even told me if I ended up not liking their recommendation they'dmake me something else. They ended up giving a great recommendation and even wrote it down for me so I would know how to orderit again! 100% a positive experience and would recommend this Starbucks to anyone because of the staff. Special thank you toErin & Katie, you two made my morning! (And thank you for the sticker on my cup). Read more
I stood in line for 20 minutes to get just one drink. The two girls at 2:30 pm on 9/29/22 was to busy video chatting with a girl... and whoever was on the phone. When I was finally able to order I requested a venti medicine ball. Got rung up. I paid thencontinued to wait a additional 15 minutes for my hot medicine ball. Ok here is my situation I got my husband which we was atErlanger Hospital we walked all the way to our truck I got my husband situated then I got in buckled my seat belt. To a drink ofmy hot medicine ball..... to my surprise it was "NOTHING BUT HOT WATER." NO TEA BAGS, NO MEDICINE BALL, JUST HOT WATER. I PAIDFOR HOT WATER"!!!! I will be calling manager in the morning not one on site and close at 5 pm. Things are getting bad peoplewhen we are paying for hot water to drink. Read more
The customer service is not good here. It took almost 45 minutes to take one order. Ovisoly there was some circumstances but... helping your other customers that are spending this tipe of $ is expected Read more
I waited for about 15 minutes, the line was long so I understood and was patient. However, as I was in line a man walked to the... front of the line and they made his order. I was shocked. I thought they were all about equality and all that. I was so upset,there were literally 15 ppl in front of this man. I WILL NEVER RETURN. It was just sickening, we are almost all healthcareworkers but apparently if you are the director of security and named Phil, you just get to skip the line. Can Phil run a code?Does Phil know how to properly do CPR? But furthermore, if you are Phil do you not have the social awareness that what you?redoing is perceived as inconsiderate at best? I asked Phil and he told me this is what Starbucks told him to do. I WILL NEVER BUYANYTHING HERE AGAIN. Read more
Katie is the absolute best! She literally made my daughter feel better after her appointment both times we came here. She?s an... amazing barista, and has the absolute best attitude. If I could give 11/10 I would. Thank you becoming a familiar face. ???? Read more
Be prepared to wait. The staff is hit or miss depending on the day. However they charge a dollar less than other locations here... for the coffee I usually order so that's nice! Especially since they are a block from my house ???? Read more
It's a good Starbucks if you plan your time responsibly. Over the past year I've been here about 20 times. There is always a... little bit of a wait but that is to be expected for a small Starbucks in such a busy hospital. There was one occasion where Iwaited 20minutes in line. I've witnessed first hand how nasty customers as well as Erlanger employees can be to the baristas soif you encounter a grumpy employee it may not be without reason. I make it a point to always be polite and try to make themlaugh or smile. As a result my order has never been wrong and is always prepared promptly. I think it's fair to say that attimes they are understaffed in addition to being underpaid and under-thanked. Most of the employees there actually have a prettygood sense of humor. I realize my review is quite different than most so let me say that I am not an employee nor am Iaffiliated in any way with this place. I think like anything else if you go there expecting a bad experience then that is theexperience you will have. Read more
After such long hours this is truly a highlight in my day. The staff is very personable and always friendly. After many visits... they have now memorized my drink order as well. Read more